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I would really love to see an RTT feature implemented on Zoom phone as a basic accessibility need. It is crucial to be able to make and receive calls as RTT for the system to be accessible to all. I can't find any way to make/receive RTT calls at the moment. 

Hello, Even though my microphone works correctly during meetings (the green level indicator moves and the test microphone feature works), my recordings contain no sound at all.I have tried both cloud recording and local recording → in both cases, the MP4 and M4A files are completely silent.My microphone is not muted during the meeting.I verified that all recording settings are enabled in my Zoom account (record active speaker, record audio file, etc.).I tested with different microphones and manually selected the device in Zoom settings.I updated Zoom to the latest version (Zoom Workplace).I restarted my computer after reinstalling.My network statistics show normal values (latency, jitter, packet loss = 0%).Despite all this, the audio track is still missing from every recording.Can you please help to

Hello So I wanted some people to join a meeting but they can't use internet. In the UK it was free to dial in to a meeting using ordinary minutes on a phone plan. Anyway, I digress. I live in Africa now. The current option is to put my phone next to the computer speaker and they ring me and listen on an ordinary phone call. Not ideal, but it works. Just wanted to ask on here in case there are any other options, like somehow plugging the computer sound direct to the phone. Thanks! 

Does anyone know the correct settings I should have for Zoom permissions to make the audio output work for my headphones?  Zoom tech support does not.   My headphones work for Zoom meetings for people inside my organization, but not when I need to have a meeting with someone outside of my organization.  However, my headphones work for every other application I use. I have a new MSI laptop that this is happening on.  It's running Win 11 and I have Zoom Workplace Pro Version 6.5.7 (9933) I have to keep my old laptop just for Zoom meetings because it works on that machine. (Dell)  I don't know how to check settings or permissions, so please feel free to walk me though this like I'm 2 years old...LOL. Thanks for any help.  

Hello. I can't login via mobile phone. I keep getting error code whenever I try to login using my email or Google account. Can anyone help? My mobile is HONOR Magic7. I have already tried to update the zoom app, reinstall it and to restart my mobile, but that didn't help. 

Last month I started using zoom phone and then I purchased a package of US and Canada unlimited calling plan and now this month everything is turned into basic I don't know how last night I was using zoom phone and now it's showing nothing infront of me and I don't know what to do and also the zoom suppo

I just had a meeting, which I recorded. I thought AI Meeting Companion was automatic, but it appears not to be. Can I still get an AI generated summary of my recorded meeting? Thanks!A

We're using a Zoom Phone Call Queue for an internal use case. Think of it as a hotline that folks in the field can call should they require assistance. The queue is manned by a team that is specifically setup to handle these calls, so a call queue just made the most sense. Right now, the call queue only shows in the desktop app when I search for it in the phone number box. It doesn't show up in the contact search and it doesn't show up at all in the mobile app which is what our folks in the field primarily use. Can we please have a toggle on call queues that has it listed as an internal contact? 

I'm working with an account that hosts webinars. When I log in on the browser, and then try to launch the webinar, the browser forces me to use the desktop app. There's no way around it - I'm always redirected to the desktop app. When I'm in the app, I can't find a list of the webinars to join directly from the app. It's just a weird experience to have to log in on the browser to find the link to join, and then get redirected to the app. I'd love to be able to start in the app, or stay in the browser. User error? Is there something I'm missing?

There is a scam going on. They want to send you a zoom link. If you have a PC and you allow this, they will be able to hack into your system and find out your personal info. They cannot do this to a Mac. I always tell them I am initiating the Zoom meeting only. This is happening in the wedding industry but I am sure they are trying other places where you are in position to try to sell them your services. Has anyone else experienced this yet?

I can’t find any meeting list on google or on my zoom app ,im new to the NA online zoom after being sent a link for a midnight zoom meeting,but can’t find any more ,please help 

Hi, I have an issue with creating new hub in Zoom Events.I have Zoom Events Unlimited license, I am logged in with correct account but I am having Access Denied error and can not create hub in Zoom Events.I am located in Ukraine in Kyiv and can not set up Stripe or PayPal account.Billing information is updated, there is no geo-blocking in account.Any ideas?Maybe this will help:I see this error in Console:Uncaught (in promise) Access denied 2/e/billing/account:1 

In a previous version, when you were sharing computer audio only, the "stop sharing" red button was still available on the floating toolbar. Now, when sharing audio, there is no toolbar and the only way I have found to stop sharing my audio is by having to share something else, which is a very clunky and unprofessional workaround. Am I missing something?

User will sign in to the Salesforce softphone, they'll make a few calls and then will have to login again and refresh the page all over again. Does this happen to anyone else? 

I want to make sure the panelists cannot see any attendee names, as well as the attendees not be able to see the names of others.  I also want to make sure that the Q&A and Chat all names are anonymous. In other webinar platforms there is an option to force all names to anonymized. Is this possible in zoom webinars? If so how? Thank you

 I was online in the car while on a zoom meeting and went to an underground parking. That cut off the mobile data connection for a few moments and went back up after that. And the connection started to go on and off. Even now, whenever I do a zoom meeting, the mobile data connection goes on and off with around 3 seconds interval between an on to off.I hadreinstalled, not working,called network service provider, it suggests I reset network settings, which I'm not doing it yet because I don't want to lose passwords,and then what has been done was I cleared cache and data, but the problem still occursShould I really reset network settings? 

a Company keeps adding me to their events. I’ve never asked to register to. They send out the links under multiple different email addresses and it feels very spam and been going on for about 3 months multiple times a week. I’ve been personally contacting them asking them to remove me as as well as canceling the registration. Any advice on how to get off this group’s master list?

I am a pensioner and have lost most of my savings on an 'investment' scam.I have the Zoom login details of the main culprit.  Is it possible to garner more information about this account?I can provide a request from law enforcement.

Hello,I have created a new Zoom account, purchased a Pro workplace license (assigned to myself), and 50 per-seat licenses (assigned to myself)Now, when I try to go to the events hub to create a hub and event, the system says "access denied."https://prnt.sc/-Nf-pMGzCVkDHere is what my licenses look likehttps://prnt.sc/6EFkDsHpFG5NI am logged in to events with the same user.https://prnt.sc/paiCVL0OJ9a7And I am logged out of all other accounts.What can I do? I really need to hurry and create an event

I am using Samsung/Android and just today noticed I can't remove the blur from my Zoom background.  I have tested on different Zoom accounts and the "blur" is on all of them.    It is not quite as blurred as the "Blur" option in the "Background & Effects" but clearly out of focus even thoughts I tap "none" .This seriously affects my work so would urgently need help.Has anyone seen this behavior or know how to correct it? 

HI. I'm a paying Zoom user. I host meetings and I allow participants to include their transcription/recording tools such as third party READ.AI and OTTER.AI. For both, Zoom seems to be pushing them out of the calls. I have tried finding a solution online, here at Zoom support, and even tried emailing Zoom, but on the latter, annoyingly, Zoom pushes back my emails with an auto-reply which reads:"This email address cannot be used to create a support case. For technical support, please go to the customer service portal or call.If this is an urgent issue please call our customer service team."and then does not offer a phone number for customer service.  What do I do to KEEP these transcription services connected on the calls (until I manually remove them, if I so desire)? Thank you for your advice. &n

Now Skype is gone we need a new UK phone number and the ability to make VOIP calls in the UK, USA and Canada. I live in South Africa, but our clients are in those regions. To register for Zoom phone I know I have to supply a UK address, but does Zoom need me to receive post and do something with it, like sign something and post it back? Can we not register and use Zoom Phone like Skype with never having to deal with a postal service, instead using email?I'm looking at the Regional Unlimited package as I don't see a benefit in signing up for the Global Select package, or am I missing something?

Hi All.I hosted a call and hit the Record button. Simultaneously, a window popped up saying that 'Notebook.AI' asked for permission to record. I thought it was someone in the audience.  I allowed permission. The call proceeded. About a half hour later the 'Recording Stopped' voice played. Okay, they left...BUT, the 'Recording' icon showed as still recording.  My assumption that my recording was still on-going. When the call finished, the recording to the Zoom cloud was absent and I received no email advising me that the recording downloaded.I have checked the Zoom cloud and my hard drives a dozen times with different searches, to no avail. Could the 'Notebook.AI' recording have bumped my recording? (As Host I'm the only person that initiated recording on my end.  Can anyone  shed any kind of light or tell me where else I can search for my recording?Thanks in advance,BD

Hi, at the end of the meeting. ZOOM didn't convert the meeting. I go to manually converted from Meeting - Recording. I open the folder and then I double click the file named: "double_click_to_convert_01" and I get the message: " Failed to convert recording. There is another recording conversion in progress, please convert this recording later from Meetings>Recording". Any help?

Hello Zoom Community,I recently purchased the Hollyland LARK M2 wireless microphones, and they work perfectly on my Android device in general. However, when I try to use them in Zoom (Android and iOS), the app does not recognize them as an available microphone option. Instead, Zoom defaults to using the built-in microphone of my phone, with no way to manually select the LARK M2 as the primary audio input.Steps I've Tried:1. Verified that the LARK M2 is properly connected before launching Zoom.2. Checked Zoom's microphone permissions in Android and iOS settings.3. Tested the microphones in other apps (they work fine).4. Updated both the Zoom app and the LARK M2 firmware.5. Tried third-party recording apps that allow selecting external microphones (which work). The Problem:Unlike on a PC, where Zoom allows selecting different microphone inputs, the mobile ver