Zoom phone/contact center calls no audio after answer | Community
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Newcomer
December 5, 2025
Question

Zoom phone/contact center calls no audio after answer

  • December 5, 2025
  • 1 reply
  • 86 views

On the latest version of Zoom Workplace app, using a Lenovo workstation, and Yealink WH 64 wireless headset.  Mostly it seems to work ok then for no reason calls will come in and when answered there is no audio.  Keep the sound app open on another screen when this happens the mic appears dead.  No moving of the volume as I speak.  When I use in another app headset works fine.  Then for no reason I can find the calls start working again. This happens intermittently, a reboot sometimes fixes sometimes not.  I uninstalled and reinstalled the application, changes headsets, next is to try a new computer.  anyone else have this issues or a solution? 

    1 reply

    New Member
    April 14, 2026

    We are experiencing the exact same issue; my agents are reporting this at least 5-10 events daily.

    We’ve gone so far as replacing PC’s and re-routing our network resources to prioritize zoom. No change yet.