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Participant
NocturnalDC
Participant
November 12, 2025
Solved

Unable to Join Teams Meeting. Stuck on loading screen.

Seeing this happen more and more in one of our rooms that utilizes a Poly Studio G62. Anyone else running into this issue/know how to permanently resolve?

 

 

bstrelko
bstrelkoAnswer
Community Champion | Customer
December 11, 2025

Hardware-specific issues are common with Direct Guest Join for Teams and Meet.

Please report the bug to both Zoom and Poly - they will each look to place blame on the other party and not address the issue (sometimes for months), but eventually, someone will work to resolve this.

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2 replies

bstrelko
Community Champion | Customer
bstrelkoAnswer
Community Champion | Customer
December 11, 2025

Hardware-specific issues are common with Direct Guest Join for Teams and Meet.

Please report the bug to both Zoom and Poly - they will each look to place blame on the other party and not address the issue (sometimes for months), but eventually, someone will work to resolve this.

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    Newcomer
    TK_IT OPS
    Newcomer
    April 16, 2026

    we’re facing this issue too. Not using the same hardware. Looks like MS changed the way meeting invites are sent (shortened versions) and Zoom has trouble reading the new URL’s to join the meeting. Re occurring meetings (created before the change) with the old link format (hyper link the full link attached) works fine.

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