Unable to use any bluetooth device on android | Community
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H
Newcomer
hEarthkore
Newcomer
April 14, 2026
Question

Unable to use any bluetooth device on android

  • April 14, 2026
  • 1 reply
  • 88 views

Hi guys, 

I'm having a really annoying issues with zoom, that used to work with bluetooth device but is no longer working.

I have the nearby permission enabled, tried to delete all zoom data, uninstall, reinstall... but to no avail.

Is there any possibility to have zoom working with my bluetooth devices? Without this it's totally useless on my android devices.

 

Thank you!

    1 reply

    TrishGallardo
    Employee
    TrishGallardo
    Employee
    April 14, 2026

    Hi hEarthkore,

    Thank you for reaching out, and I’m sorry to hear about the trouble you’re experiencing with your Bluetooth device on Zoom, we understand how important this feature is for your meetings.

    To help resolve the issue, we recommend trying the following steps:

    1. Check Bluetooth Permissions
      Ensure that Zoom has all necessary permissions enabled (including Nearby Devices and Bluetooth) in your Android settings.
    2. Verify Audio Settings in Zoom
      While in a meeting, tap on the audio icon and confirm that your Bluetooth device is selected as the active audio output.
    3. Reconnect Your Bluetooth Device
      Try unpairing and then re-pairing your Bluetooth device from your Android Bluetooth settings before launching Zoom again.
    4. Update Zoom and System Software
      Make sure both your Zoom app and Android OS are updated to the latest versions, as updates often include fixes for connectivity issues.
    5. Test with Another App or Device
      This can help determine whether the issue is specific to Zoom or related to the Bluetooth device itself.

    If the issue persists after trying these steps, please submit a ticket to support with the following details so we can investigate further:

    • Your Android device model and OS version
    • Zoom app version
    • Type/brand of Bluetooth device

    Best.

      H
      Newcomer
      hEarthkoreAuthor
      Newcomer
      April 15, 2026

      Hi Trish,

      than you for super fast reply!

      I have tried everything above with no luck. Where I can submit the ticket please?

       

      I have two android devices, one on Android 12 the other on Android 16. Both Samsung Galaxy S. All permissions given to the app, uninstalled, deleted data, reinstalled to no avail.

      On android 16 device I can swap between the phone speaker and the hands-free speaker but not bluetooth, which I remeber was possible in previous versions of zoom app. I don’t know how long, but few years back it was working well (to select the bt speaker).

       

      Please help me to find, where I can submit the ticket.

       

      Thank you! 

        TrishGallardo
        Employee
        TrishGallardo
        Employee
        April 15, 2026

        Hi hEarthkore,

        Thanks for trying those steps, I appreciate you taking the time to troubleshoot, especially across multiple devices.
         

        To submit a support ticket with Zoom, you can use this link.

         

        Once submitted, the support team will be able to take a deeper look into the Bluetooth issue you’re experiencing, especially given the differences between your Android 12 and Android 16 devices.

        If you can, I’d recommend including the details you shared with me (device models, Android versions, troubleshooting steps already taken, and the Bluetooth behavior) to help speed up the investigation.

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