Certain Rooms Unable to Join Teams Meetings

Forum|Forum|2 months ago
March 5, 2026
8 replies
731 views

Anyone else seeing this issue with certain Poly X Gear? Getting hit with the following:

Best answer by CaedenV

Looks like this made it on the ‘known issues list’ last night, and was closed this morning. So far so good today!

K

Kristhian Alfaro

Newcomer

We are having the same problem with some Rooms

C

CaedenV

Newcomer

Just started seeing this yesterday on a Win IoT Zoom Room device. And today it has started happening on our Logitech Rally Bar and Room Mate devices.
Sometimes we get an error message on join similar to your screen shot. Sometimes the call connects, only to drop audio and/or video a couple seconds into the call… but sometimes those drops are only on one side, other times both… feels inconsistent and random.
Actual Zoom calls/meetings seem to be working fine, just Teams calls from Zoom Room devices having the issue. We tried firmware/software updates on a couple devices, but no change.
Trying to get our network team in play to troubleshoot, but that is when I started looking to see if this is a broader known issue and it is good to see that it may not just be an ‘us problem’.

M

Matheus de Souza

Newcomer

We are experiencing the same issue and are working with Microsoft to resolve it. Apparently, there have been changes to Microsoft's infrastructure that impacted devices using Zoom Rooms to connect.

C

Carlos Bravo

Newcomer

Our organization began experiencing the same issue 2 days ago. We are using Crestron devices.
What steps is Microsoft taking to resolve the issue? I’m also going to contact them.

M

Matheus de Souza

Newcomer

We are experiencing the same issue and are working with Microsoft to resolve it. Apparently, there have been changes to Microsoft's infrastructure that impacted devices using zoom rooms to connect.

J

Jon Hodd

Newcomer

We are experiencing the same issue and are working with Microsoft to resolve it. Apparently, there have been changes to Microsoft's infrastructure that impacted devices using zoom rooms to connect.

Can you expand out on what you’re seeing? We’re not seeing this ripple through our various offices. Has Microsoft given any kind of explanation as to what they changed and how it interrupted the the connection between Zoom Rooms and Teams meetings?

C

CaedenVAnswer

Newcomer

Looks like this made it on the ‘known issues list’ last night, and was closed this morning. So far so good today!

B

Bryan Breen

Newcomer

Has anyone here encountered any issues today with DGJ. I’m having sort of the same type of issue as last week were remote attendees audio is not being transmitted on the call and when you send a teams invite to the room the join button is not displaying.

J

Jon Ward

Newcomer

We just encountered this issue with ioT devices. Has anyone seen or implemented a fix?

T

TK_IT OPS

Newcomer

We’re facing the same issue. through investigation, one detail I found was that MS has changed the way links are sent through the invite. They now use the shortened version (in the past they used a hyperlink in the invite with a full URL attached). Ive noticed that users who have re occurring meetings set up from the past with the old style link are able to join Teams meetings in the ZR. New invites with the new style links cannot join (stuck on the join screen and nothing happens).

Can anyone confirm if my theory of the link being the issue is correct?