Certain Rooms Unable to Join Teams Meetings | Community
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March 5, 2026
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Certain Rooms Unable to Join Teams Meetings

  • March 5, 2026
  • 6 replies
  • 282 views

Anyone else seeing this issue with certain Poly X Gear? Getting hit with the following:

 

    Best answer by CaedenV

    Looks like this made it on the ‘known issues list’ last night, and was closed this morning.  So far so good today!

    6 replies

    New Member
    March 5, 2026

    We are having the same problem with some Rooms

     

    Newcomer
    March 5, 2026

    Just started seeing this yesterday on a Win IoT Zoom Room device. And today it has started happening on our Logitech Rally Bar and Room Mate devices.
    Sometimes we get an error message on join similar to your screen shot.  Sometimes the call connects, only to drop audio and/or video a couple seconds into the call… but sometimes those drops are only on one side, other times both… feels inconsistent and random.
    Actual Zoom calls/meetings seem to be working fine, just Teams calls from Zoom Room devices having the issue.  We tried firmware/software updates on a couple devices, but no change.
    Trying to get our network team in play to troubleshoot, but that is when I started looking to see if this is a broader known issue and it is good to see that it may not just be an ‘us problem’.

    New Member
    March 5, 2026

    We are experiencing the same issue and are working with Microsoft to resolve it. Apparently, there have been changes to Microsoft's infrastructure that impacted devices using Zoom Rooms to connect.

    New Member
    March 6, 2026

    Our organization began experiencing the same issue 2 days ago. We are using Crestron devices.
    What steps is Microsoft taking to resolve the issue? I’m also going to contact them.

    New Member
    March 5, 2026

    We are experiencing the same issue and are working with Microsoft to resolve it. Apparently, there have been changes to Microsoft's infrastructure that impacted devices using zoom rooms to connect.

    New Member
    March 5, 2026

    We are experiencing the same issue and are working with Microsoft to resolve it. Apparently, there have been changes to Microsoft's infrastructure that impacted devices using zoom rooms to connect.

    Can you expand out on what you’re seeing? We’re not seeing this ripple through our various offices. Has Microsoft given any kind of explanation as to what they changed and how it interrupted the the connection between Zoom Rooms and Teams meetings?

    CaedenVAnswer
    Newcomer
    March 6, 2026

    Looks like this made it on the ‘known issues list’ last night, and was closed this morning.  So far so good today!

    New Member
    March 12, 2026

    Has anyone here encountered any issues today with DGJ.  I’m having sort of the same type of issue as last week were remote attendees audio is not being transmitted on the call and when you send a teams invite to the room the join button is not displaying.