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When the host shares a screen, I can't see it. I get a prompt to "click on tab" to view it. I cannot find a tab

I think someone is on my account because I have another person using my account with a different name. HELP!  I have had this account for almost 5 years and I go to 2 meeting every day.  I'm overwhelmed by Zoom's technical terms.  I called up Zoom and Zoom instructs me to do 2 numbers from my account, and I did that.  They said they could NOT find my account!  Please, can someone help me?  I have the latest update for Zoom although I have an old MAC OS computor.

Moin, nach dem ich durch den Host in ein Meeting reingelassen werde(Meetings über 30-60 Teilnehmer,einige Minuten später wird das Bild eingefroren, mildig,und oben links wird angezeigt " Program reagiert nicht".Obwohl ich den Ton von anderen Teilnehmern noch höre, einige Minuten später stürtzt ab.Ich habe einen neuen Computer mit Prozessor I7 12700K, Grafikkarte Geforce RTX 3090TI und 64GB Arbeitspeicher.Computer macht gar keine Probleme, spiele verscheiedene Spiele mit Ultra Einstellungen alles läuft einwandfrei.Nur Zoom macht Probleme. Es muss laufen, weil ich mindestens 3 mal die Woche am Meetings teilnehme.Bei kleinen Meetings z.B. ich und Freund, funktioniert alles einwanfrei... Was könnte das Problem sein?Bitte Hilfe

Sometimes I need to add people later.  I used to be able to go to Edit… and the link would be there.  It no longer is.  So now, I have to hunt through sent emails to find the link I need to invite someone. Why is this? 

I am testing out the AI features for my organization and have noticed that there is no way to easily export the AI generated meeting summaries from the Zoom web interface. It is great having the ability to edit directly in the web interface, but it would be even better if it was easy to export and store these notes to our document management system when needed. Right now, all we can do is copy and paste to a word doc, which is not ideal. Am I missing something? If not, I'll submit feedback directly to Zoom. 🙂

Can anyone help to setup my sms services via zoom  and here i am stuck with that Your SMS campaign has not been provisioned because of the following reason, DCA declined sharing request for campaign CP6AXX3. Rejection Category: CALL_TO_ACTION. Explanation: CR4003 - Call-to-action does not contain HELP instructions (e.g. Reply HELP for help) or HELP instructions in Terms & Conditions;CR4005 - Call-to-action does not contain message frequency disclosure for recurring message program;CR4007 - Call-to-action does not contain complete terms and conditions OR link to complete terms and conditions;Additional Comments: ;Webform requires TN; update CTA/missing disclaimer- msg freq & help;For additional information, please visit: https://community.sinch.com/t5/10DLC/10DLC-Campaign-Rejection-Codes/ta-p/15722.

I need urgent support. I want to set up a webinar soonest. I have paid webinar upgrade from 500 - 1,000 attendees of $340 but not able to add participants to 1000. when i am setting the meetin. How do i gett my attendees to 1000 of what i have paid for.Find receipt of payement    

Zoom Scale‑Up Summit, EMEA 2026Wednesday, 22 April 2026 | Virtual (Zoom Events)Time: 9:00 BST | 10:00 CEST | 11:00 GSTDuration: 90 minutes Ready to Scale Smarter?Growing businesses face a critical challenge: maintaining productivity and customer satisfaction while scaling efficiently, without adding complexity or cost.The Zoom Scale‑Up Summit brings together EMEA business leaders, Zoom customers, and industry experts to explore how AI can simplify collaboration, communication, and customer engagement as your business grows.Walk away with actionable insights and the confidence to scale smarter.

How do I turn on the background blur on zoom in web browser? I can’t use the zoom desktop app (whenever I try to download it tells me it’s not compatible with my computer) so I use the zoom in web browser by clicking the tiny text that says if it’s not working you can open the zoom meeting in the web browser instead of the app. I know how to turn on the background blur on the desktop app when it used to work on my computer but I can’t find how to turn it on within the web browser.

Hi folks…I tried the Zoom AI features a few days ago, and was impressed by the transcript and summary.  I then downloaded and shared the MD files (date was 2026-04-16).I tried to do the same thing today, but now there’s no way of exporting the files.What happened? 🤷‍♂️

Bonjour  Ma camera ne fonctionne pas et ce n'est pas la première fois. De puis la mise a jour de zoom , j'ai plus de problème avec ma camera et mon son  et ce n'est pas mon ordinateur qui est le problème. Je ne sais plus quoi faire je reinitialise les fonction , redémarre zoom et ca ne fonctionne pas .  Merci de m'aider .

Hi all,just having a problem with a HP chromebook. can join zoom meetings all ok, but the video button has the line through it as if it is off, when you try to click it, it just doesnt come on, the line goes off for less than a second and then the line just comes up again and it says off.i have checked the camera works and all is ok there. just happening in zoom. i have also uninstalled the app and re installed it. any ideas what to try nextany help appreciatedthanks

hello, I am using the zoom mac client application and it will not keep me logged in, every time the application quits i get logged out and have to re-log in. Here is a 1 minute video of the issue, it is 100% reproducible:https://www.loom.com/share/fbb561eaac87425a900f6dc3cd25f3d4Steps:1) open the zoom mac app2) login with google credential2.a) 'keep me signed in' option checked3) verify that I stay logged in through quitting and reopening zoom4) quit zoom5) open a link to a meeting5.a) this launches the zoom mac appRESULT --> will open meeting without using the logged in userEXPECTED --> should open meeting with logged in use

Why are my individually scheduled weekly meetings (same date and time) being (automatically??) rescheduled to recurring meetings? This changes the personal meeting id, which I do not want to happen.

When I attempt to integrate my google calendar with zoom so that meetings automatically appear on my google calendar, I receive the error message: Add failed, the calendar-related access permissions are not allowed" (screenshot attached. Please how can I troubleshoot to find resolution? Thank you.

ProblemI work for a medium size company and recording meetings on Zoom is constantly a pain point due to hosts going on vacation, or not being able to record a meeting. When this happens, our workflow is disrupted and the time of everyone in the meeting is wasted because we either don’t record, or have to create a new Zoom call, exit the call, and have everyone re-join a new call.  Zoom’s current (poor) solutionPer “Starting recordings without the host” the only viable way to currently do this at our company is to:Add all participants as co-hosts. This adds an additional task to manage for every single meeting. Sometimes people set up meetings and hosts forget to do this. Then we’re inconvenienced. Enable automatic cloud recording. The first few minutes of

I know this has been mentioned before but I cannot get My Notes to transcribe the meeting.  I get the vtt but not a summary.   It worked one week then not a week later.  All versions are updated, rebooted, reinstalled, tried everything and I can’t get it to work.  was this resolved.  

What is the best way to identify and stop persistent bombers. This is a 24/7 meeting.  All Newcomers are welcome. So,  we cannot change the ID and passcode.  Members develop "beef" and come in to screw with the chat. Chat is a critical part for all members. How can the specific IP's be identified and permanently blocked? Are there any legitimate threats that can be DM'ed to them before booting?  They are removed very quickly. Same IP cannot return until the 24 hour reboot. Chat is cleared in seconds but then must be temporarily shut down. They don't return during the same hour.  But they return within several hours in the past few weeks. Same post over and over lately. Solutions? 

how do i play music during zoom meetings?

We want to attend 1000 members in meeting at a time which PACKAGE I will purchase 

Does Zoom offer an option to share Polls/ Poll questions between users within an organization? ie, is there a way for me to share Polls I've created so that my colleagues can use them in their own meetings?  Alternatively, if there's a way to create polls from CVS files this would work as I could then share CVS poll templates with my colleagues.  

🌱 ☎ Hi! What ai Meeting Summary Template is your favorite to use for networking introduction/initial meeting calls? Realize it’s very topic/person-dependent. Or do I stick with my own template…? 💡

This STILL seems an issue.We have an Enterprise license for a very large company. I host Software training meetings. I went into my “upcoming meetings” a week before. I named an “alternative host” who also is on the enterprise license. He did NOT receive an email. I forwarded him the email link that I “copied” from the meeting details. He clicked on it, and it prompted him to register, then said “host cannot register”, The meeting he is named as Alternative Host does NOT show in his upcoming meetings. Very frustrating when you are trying to have a back up instructor step in for you. Does Zoom have any reasonable resolution for this? Is there some work around?

No access to the Zoom Pro I paid for . The invoice indicated that I paid for whiteboard whereas it was Zoom pro of 1 year subscription I paid for

I am coming from Vonage Contact Center where we could easily give each agent a proficiency number with a simple slider in the user admin.  The logic was simple, the highest priority agent received the calls first, if there was a tie then it reverted to longest without a call.  During the Zoom sales pitch we heard the same thing existed.  If it does I sure have not figured out how it works.  All of my agents except two are setup as proficiently level 4, two are set to 1 as they are only needed to take a call when the queue fills.  It seems like engagement distribution is the first step in the process, and that the routing profile using proficiency never kicks in.  Is there another way to do this? Queue settings