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I recorded a Zoom class and saved it to my laptop.  We use Windows.  The sound is not working in the recording.  The audio was not muted during the recording.  I have realized that the sound works in recordings that are stored in Zoom cloud storage.  Is there anything I can do to fix this issue?

quiero hacer un seminario web y antes de empezar la reunión dejamos unos 5 mint en espera a que todos puedan acceder y en ese momento comparto pantalla con una slide donde pone en breve comenzaremos y a la vez pongo música, pues no me deja la opción de compartir pantalla con sonido. No sé como podemos solucionar esta incidencia.

Why are people around the world addicted to their phones?Do you miss using phones like people used to in the past?Do you miss the time when people talked more on the phone?

I cannot find a way to upgrade as described in the title line. Is this possible?

Hello,I would like to export my team chat messages. I found, that one has to log into the web portal, go to “reports” and then “user activity reports”. See https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061552#h_01EH7ZDWV7DTADVGW5Y8SV472ABut I don’t see any button “Chat history” (see image below). Where can I find it?Best regardsMoritz Oliveira Makowski  

Zoom forced an update on me today. Since then it fails to recognise my video camera and asks me to pick a different one from settings. Neither camera nor settings have changed since the update. It works perfectly fine in Zoom and Skype. The camera is a Logitech HD Pro Webcam C920. Any suggestions on how to get Zoom to do its job again?

I've been using Zoom for many years to teach my classes. I've never had a problem like this. Yesterday, during a class, I shared (tried to share) a video that was over 90 minutes long in Full HD, with a file larger than 10GB, using the option to share a locally stored video file.After about 70 minutes, the video playback froze. I stopped sharing and restarted it, but the screen remained black; the video wouldn't "load." I ended up using the video directly on YouTube, losing contact with the students.I used a 14-inch MacBook Pro (2021) with an M1 Pro chip, 16GB of memory, and macOS Tahoe.I have new classes via Zoom and will have to use this material again.Does Zoom support this type of sharing or not? What's the best way to present this video in the next class? What should I do?

Hey everyone! I’m curious when hosting large Zoom meetings or webinars, what strategies do you use to keep participants engaged? Do you rely on polls, breakout rooms, Q&A, or something else? Would love to hear what’s worked best for you.

Why i have been charged by zoom 3 usd, and my plan didnt go through 

Hi, I am on a two week trial and since I am not paying yet, can’t get an onboarding call.  I am about 95% of wayto where I need to be.  I have one area in particular I an not quite figuring out.  Here is the basic scenario. I have two lines…..  this is for a small salon business.   The first line is the MAIN number people will call in on. All I need to happen is when that line is BUSY that the call get routed and ring the second line.  If it doesn’t getpicked up it will go to a shared voicemail box.   After hours, the call to the main line will automatically go to VM sono issue with having to route.   That is really it, how do I make sure line 1 routes to line 2 when busy.   Thanks in advance,Bill

I have 2 regular recurring meetings - one every Monday at 11am, and one every Wednesday at 6pm.  Today I discovered the meetings are no longer showing up on my list of upcoming meetings.  There's nowhere to start the meeting from.  I could recreate it, except the meeting link has been published  a number of places as they are regular office hours for virtual students.  If I find the link (like, that I sent out via email to a student in the past) it lets me start it and recognizes I'm the host, and all is well.  But how can I get it back to showing up in my list of scheduled meetings??

when I click on my zoom photo, click settings...no audio tab showing and no where do I see if I have latest version tab

Every time I create a meeting I have to change the same values. Phone area UK, video on, audio on, continuous chat off. How do I set these to be the defaults so that when I create a meeting, I just have to enter the minimal information. I can use a template, but that's not what I want. I want to set the default values so they apply to every meeting. I have a plug-in for my email client. It'll create the meeting, but then I have to go back and edit the parameters.How do I change the defaults?Thanks

Even though I enabled HD videos in the settings on my newly purchased Zoom Business product, the highest video resolution I can see is 640x360. Why can't we see 1080p even though we enabled HD?Also, I wanted to send an email about this via Zoom, but I couldn't find it, so I decided to write here. I must say that despite the product I purchased, I did not find the support service satisfactory.

I have just raised a ticket on matters I need help with. All other contacts were blocked. The ticket has been marked as closed. How can I access support? I've tried phone & chatbot but there is always something which stops me

Is it possible to customize the Meeting Summary settings so that it follows a set meeting agenda rather than its own standard template? The AI Companion tools are great but we're needing to cut and paste what it captures to correctly follow our discussion. Also it doesn't seem to capture indiviudal motions and secondary votes in the discussion. thanks for any suggestions!  

I am trying to access a recording I did today and the format to find it has changed. Help!!!!!!!!!!!!!!!!!!!

i m using zoom pro for 1 on 1 calls i m only getting 360p as video quality . i hve good internet in both ends low ping packets loss also low .HD is also enabled in zoom app and also in portal i hve enabled Meeting-HD Video Quality  option  why am i getting low vid quality

Since upgrading to ver. 6.7.5 (on Windows 10) when I close a meeting in my personal room and attempt to open a connection to a colleagues personal room the camera is not found, error msg = “in use  by other application”.  Also happens when moving from open group meetings using web browser to personal room or vv.The workaround is to un-plug and re-plug my USB camera between every session (which I can do on a PC but not on a laptop with integral camera).  This behaviour is new, didn’t happen with previous versions.Any suggestions please?   

I have recently had six videos mysteriously disappear from my Zoom cloud account.  I did not delete them.  They were videos of classes  linked from a website. The question is, are there any circumstances where a video might be deleted because of its content?  There was nothing objectionable in these videos.  However, sometimes instructors might inadvertently use copyrighted material in a class presentation.Has anyone had a similar experience?  

I set my background to “none” but all I get is a blank white screen behind me. I can change to other backgrounds but there is just blank screen and not the ambient view. 

I would like to have the functionality to remove "Zoom Phone Entities" list from view. We do not use it and it is cluttering up the screen.  Additionally, For system wide contacts settings, Please make each item for this option toggleable. "List all Zoom Phone Entities (Call Queue, Shared Line Group, Auto Receptionist) under ‘All Contacts’" We want more control over what our users see. They get confused/overwhelmed when they see 10 contact list and half of them are empty or used for call routing purposes but we cannot turn them off.   

I saw it mentioned that "users can't access simulive from a mobile browser"I haven't not made the investment into the package to test this, but does this translate to mean that:If I send an email out to 300 registered attendees for a simulive webinar, and 80% of them click on the link on a mobile device, they will not be able to access the webinar? Or will their mobile device redirect them to download the Zoom app - and if they have the zoom app installed on android or iPhone, it'll open in that. Curious because normal webinars do that, it seems so odd Simulive wouldn't function the same way.Maybe I misunderstood what the comment of not working on mobile means.

Hello, I just installed Translation Caption Add-On to my working account.  I am trying to translate from German to English on once side and in the other from English to German... Unfortunately, I feel this Add-On is still not well developed due to being such a new setting, and it only works on one side. I feel that the translation is happening alone on each computer and not in the Zoom meeting for both persons... Has anyone have experience with this Add-On and can help me find the best settings for my Zoom-Meetings? Most appreciated,CG

Can someone explain to me why on Tue this week when I added Panelists to my Webinar they all received Zoom email notifications of their specific link to enter webinar for practice session, yet on Wed when I added them to another webinar they checked box was not visible and the comments about sending email to Panelists was no longer visible.  Therefore the 2nd webinar, no-one received the Zoom email giving them access to the webinar early to practice?