VID QUALITY | Community
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New Member
March 6, 2026
Question

VID QUALITY

  • March 6, 2026
  • 1 reply
  • 6 views

i m using zoom pro for 1 on 1 calls i m only getting 360p as video quality . i hve good internet in both ends low ping packets loss also low .HD is also enabled in zoom app and also in portal i hve enabled 

Meeting-HD Video Quality  option  why am i getting low vid quality

    1 reply

    storyhub
    Community Super Champion | Customer
    Community Super Champion | Customer
    March 6, 2026

    Not sure what you are doing but I have 720P on my pro account. Are you using fullscreen on the host side and participant side? What devices are you using?