since recent update my video camera isn't recognised by Zoom | Community
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S
Newcomer
schuklenk
Newcomer
January 11, 2022
Question

since recent update my video camera isn't recognised by Zoom

  • January 11, 2022
  • 1 reply
  • 20 views

Zoom forced an update on me today. Since then it fails to recognise my video camera and asks me to pick a different one from settings. Neither camera nor settings have changed since the update. It works perfectly fine in Zoom and Skype. The camera is a Logitech HD Pro Webcam C920. Any suggestions on how to get Zoom to do its job again?

    1 reply

    F
    Community Champion | Employee
    Freddi_G
    Community Champion | Employee
    January 12, 2022

    Hello, sorry to hear you are having problems. Are you on a Windows PC or Mac? If you have run through basic troubleshooting of your webcam below such as:

    1. Restarting your PC
    2. Reconnecting the USB camera
    3. Ensuring another application is not taking control of the camera

    I would try updating your driver directly from Logi here: https://support.logi.com/hc/en-au/articles/360024849133--Downloads-HD-Pro-Webcam-C920

     

    That said, I am on the latest version of Zoom on my MacBook Pro and it works fine on my C920 and my Brio

    A
    Newcomer
    Ascidian99
    Newcomer
    March 7, 2026

    Tried all the above  - sometimes replugging finds the camera sometimes it doesn’t.  Zoom is the only application  I use that uses the camera, so if an app is holding it then that app is zoom (which doesn’t clean up after itself) 

    Updating to 6.7.5 was a stupid thing to do because I never had these problems before.

    ExpertswhoJohn
    Community Super Champion | Customer
    ExpertswhoJohn
    Community Super Champion | Customer
    March 9, 2026

    ​@Ascidian99 ,

    Zoom just looks at the list of available cameras when it starts and makes them available.

    If the camera is being used by another app, then it may not be available to Zoom. Sharing cameras between apps is not really allowed.

    Please like and mark as the solution if this helps

    All the best

     

    John Drinkwater

    Zoom Community Super Champion.

    Zoom Developer Champion

    Community Champions are not paid to provide this support and have no access to customer settings or data. I am not personally an employee of Zoom

    https://www.linkedin.com/in/johndrinkwaterlordzoom/
    See my latest content. events, live and prerecorded to showcase features
    https://lordzoom.com/go/hub
    I run many events and upload most on my channel.
    https://www.youtube.com/@boomwithlordzoom
     

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