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Newcomer
May 15, 2025
Question

Hide Zoom Entities Contact List From View

  • May 15, 2025
  • 2 replies
  • 21 views

I would like to have the functionality to remove "Zoom Phone Entities" list from view. We do not use it and it is cluttering up the screen. 

 

Additionally, For system wide contacts settings, Please make each item for this option toggleable. "List all Zoom Phone Entities (Call Queue, Shared Line Group, Auto Receptionist) under ‘All Contacts’"

 

We want more control over what our users see. They get confused/overwhelmed when they see 10 contact list and half of them are empty or used for call routing purposes but we cannot turn them off. 

 

 

    2 replies

    Newcomer
    March 6, 2026

    Agreed. More control over visibility of resources is important in larger organizations.

    Explorer
    March 7, 2026

    I agree with this request. Having the ability to hide Zoom Phone Entities or toggle specific contact categories would make the contact list much cleaner. For organizations that don’t use these features, it just adds unnecessary clutter and can definitely confuse users. More admin-level control over what appears in All Contacts would be really helpful.