Products

I tried to use ZOOM in my Windows 11 PC and I cannot login because the software requires me to do an update to version 6.7.2 or higher in order to continue using ZOOM. I need to do that update but the ZOOM program asks me to do it by contacting the IT team. The message displayed on the screen is as follows: “Your app version needs to be 6.7.2 (26346) or higher to sign in. Please contact your IT team to update your app.” I have ZOOM installed also in my Android smartphone, with the same ZOOM account, moshe.goldstein@mail.huji.ac.il. The ZOOM’s version of that installation is 6.7.5 (37428). Because of that, I do not have any problem to sign in to ZOOM from my smartphone.   Until now my ZOOM account  has been a Hebrew University of Jerusalem “Licensed” account. I retired from my position at the Hebrew University and I need to discontinue the “Licensed” status of my account and downgrade it to “Guest” in order to disconnect it from my past emplo

We are having issues with trying to record to the cloud. We have turned on the settings to record to the cloud and get the transcript. The steps have been followed when the record button has been pressed but the recording is not showing up after. Is there something else going on we haven't done that could get the recording to show up along with the transcript?

Does anyone have a similar problem, what should I do?😭 Every now and then, when I connect to a conference without a specified start time, I am not visible in the waiting room (and if at that moment I create my own conference, no one is visible in the waiting room). Everything is fine with my device (connecting from another device also does not work), the Internet is great, the application is updated to the latest version (and I also tried deleting it and downloading it again), Windows, BIOS, drivers, etc. are also updated to the latest version. I even created a second account - nothing helps in instantly resolving the situation. The support service does not help me at all, they write monotonous advice and nothing helps!😡

Have Zoom Phone for about 162 users.  Our users use a combination of Zoom app and Polycom VVX310 desk phones.  Most use both (have a desk phone and use the app when remote). Our front desk uses a Polycom desk phone but mostly uses the Zoom app with the PowerPak add on.   I am getting more and more reports of when a call is transferred one person cannot hear the other.  It can vary on if its one of my users who cannot hear, or the remote side, but once that party calls back, the second call - audio is fine. This is happening on WARM transfers. Microphone and audio settings are not in play here as its random and occurs with the app and desk phones both, but again completely random. I am not sure even where to start with this troubleshooting.  Logs show everything is good.   Call logs do not show any errors of course as the calls are completed

At work, there are instances when a Zoom meeting isn’t scheduled and we are meeting in person. When clicking share on the home screen on the Zoom app, it projects a mirror of my screen in the meeting. My laptop display doesn’t seem to allow me to select extend display so that I can treat the projection as a second screen. Is there a way to treat my laptop and the projection in the meeting to be two separate screen? Or, is there a way for me to use the share option on the Zoom home screen but have it give me the picker instead of automatically share my full screen? I want to project a presentation to screen but see notes on my laptop.

I am a consultant who conducts lots of interviews for projects. I have always used otter.ai for notes and then downloaded them into word. I was told by someone that the new Zoom note-taker is better because it knows how is talking and can attribute the words correctly. I have been using it the last two days and it is very good and accurate. I have is that I now have 10 separate AI Docs with transcripts. The problem is what when I try to download into Word or PDF, the only thing on the document that is downloaded is the generic Zoom title; not the actual transcript. Is there a way to do this wihout having to copy/past each entire transcript into a Word doc on my desktop?

Need to have two zoom phone system open at the same time

I’m trying to create a workflow that automatically sends a message in the chat asking members of a channel to respond to a Zoom form. I’ve tested it a few times and, every time, the channel members have reported to me that they can’t respond to the form because someone else has responded before them (only the first person who responds to the form can submit it). Screenshot below.I’m on Zoom Version 7.0.2 on the PC desktop app. Any help would be greatly appreciated! 

I’m trying to set up a call queue that is exclusively used for Faxing.  The members of the queue should never have this queue ring their phone, and it should never accept a voicemail.  Just send and receive faxes.Is this possible?  I think I have some settings to do this, but not clear if this will work.  Honestly, I’m surprised this isn’t an option out of the box.  TIA for any help/helpful suggestions

I've used my JBL External Speaker for my audio for the past two years without issues. For the past month, I can no longer do so. The speakers come up as an option. I can even see the volume increase and decrease when I touch the speaker buttons, but no Audio.I play music and movies on my laptop ... no issues.I try to use it in a Zoom Meeting,... NO AUDIO. Thoughts? 

Hi, I’m website manager for a UK Study Consultancy and they want to book and conduct student interviews directly from the website: ‘Edulytic.com‘. is there a way to do that with Zoom?Any help would be appreciated, Thanks.

Hi Would like to know if there's any beta SW for Zoom - One Platform to Connect with network slicing framework added for iOS and Android?Thank you

Hello Support community team; I escalated ticket #TS2221540. But this ticket is only Trouble shooting. From Support agent, my request should ask to this community.Because this is ZVA’s development or make call center by using ZVA’s voice agent. I think the following 5 step's Scenario.(Now Widget menu is Blank) 1. Customer call test help desk#(050-xxxx-xxxx).2.If customer wants to Japanese, Push 1.If customer wants to in English , Push 2.3.Hearing customer situation.4.If need, ZVA's Voice agent ask to customer for catch up detail.5.If ZVA's agent understands, he or she suggests accurate solution.6.If above's suggestion's does not fixed, Voice agent ask to customer name and mobile number.7.Can we receive from step 3 to 6 conversation's story by e-mail?8. Form improvement of speech accuracy, I'd like to manage knowledge base, add too, and Intent function.(But I'm not sure their steps)

ホストの私が、参加者のパーソナルミーティングIDを入力したら、自動でZOOMが出来るようになりますか？

When I open my Zoom app on my MacBook Pro Camera it shows me with a white background.  I have tried everything to get this to go away it will not.  If I change to desk view it shows what is behind me.  I have checked camera settings.  I have went on my iPad and iPhone all of it works but the MacBook Pro Camera view which gives the weird white background.  Does anyone know how to fix this?

Cisco released their latest 9800 series phones over a year ago. Cisco markets the phone as, "use one device for Cisco Unified Communications Manager (CUCM), Webex Calling, Broadworks, or other 3rd party cloud calling platforms. My Zoom rep has indicated that this phone might be certified in June 2025 and that it's on their roadmap but that no official ETA has been announced.We are seriously considering switching from our legacy Avaya Aura PBX to Zoom Phone. We like the Poly Edge devices we've tested however the Cisco 8800 and newer 9800 series devices seem a little higher quality and more substantial.  I personally prefer the larger buttons. Has anyone heard anything about when these phones will be supported by Zoom and other cloud calling platforms? I've look at all the providers (Zoom, Nextiva, 8x8, RingCentral, Microsoft, etc.) and none of them support the 9800 series yet, even though it's been out a year.

Looking for the steps to expand buttons on Poly VVX450 phone from 12 buttons to 48 buttons.

We’ve had a few users that had phones hanging off small 5 port DLINK POE powered pass-through switches. The users Poly Edge E550 phones lines were going red and the phone would reboot or cycle but come back. It would happen intermittently. We figured these low power POE powered passthrough switches were to blame so we remove them and the problem still occurred. We rolled the users phones back to 8.3.1 firmware and we haven’t had any reports. So far only two users phones reported issues but they are two users that probably talk more than others and so they noticed we think. Our of an abundance of caution we rolled all phones back to 8.3.1 and are waiting for a new firmware. Anyone had similar issues with Poly Edge 8.4.1.0068 firmware? 

We have been using Zoom Meetings for a while and we recently upgraded our audio to include the Audio Conferencing Plan. After looking at the US based numbers we realized we didn't see any US Toll Free Numbers. There are 5 US Toll numbers to choose from, but no Toll Free numbers. There are Toll Free Numbers for Lebanon and the United Kingdom, but not the US. Does anyone one know if it is offered for the US?

Unable to use virtual background in android (VIVO T2x 5G) Please update virtual background for vivo t2x5g

Hello,  We recently installed multiple MP1288s in our environment.  We have a large number of Cortelco 255400VBA-20M phones spread throughout our campus.  Currently we are experiencing an issue where the phones do not ring loud enough to be heard.  The sound is a muffled clicking.  I have found that when you slide the volume adjuster to the halfway point on the phones, they can be heard but not loud enough for most areas.  I am currently troubleshooting this issue with an Audiocodes tech, but still have not figured out a way to get the volume of the bell loud enough.  Has anyone ever come across this problem?  I have checked the firmware.  We have attempted to change the Trapezoid Ring Parameter, to no avail.  Any help would be appreciated. 

Hello my name is Jonathan and I am a Beginner trying to familiarize with actions 

Hello my name is Jonathan and I am a Beginner trying to familiarize with actions 

Hi, I have been experiencing the following issue when screen sharing on Zoom: I use two monitors, one set up with JW Library and Zoom and the other with the second screen for JW Library enabled (with the yeartext/media playing). When I go to share that second screen, it automatically minimises. I can bring it back up by clicking the window in the taskbar. The same thing happens when I stop screen sharing. It's not the end of the world, just inconvenient. Anyone know how to fix this?

I just created Zoom account today.  Where can I find the Zoom password for my account?  The password I can tell others to use when joining my Zoom meeting.  I don't see it in my Zoom Profile.