How to make ZVA's AI call center by Voice agent
Hello Support community team;
I escalated ticket #TS2221540. But this ticket is only Trouble shooting. From Support agent, my request should ask to this community.
Because this is ZVA’s development or make call center by using ZVA’s voice agent.
I think the following 5 step's Scenario.(Now Widget menu is Blank)
1. Customer call test help desk#(050-xxxx-xxxx).
2.If customer wants to Japanese, Push 1.
If customer wants to in English , Push 2.
3.Hearing customer situation.
4.If need, ZVA's Voice agent ask to customer for catch up detail.
5.If ZVA's agent understands, he or she suggests accurate solution.
6.If above's suggestion's does not fixed, Voice agent ask to customer name and mobile number.
7.Can we receive from step 3 to 6 conversation's story by e-mail?
8. Form improvement of speech accuracy, I'd like to manage knowledge base, add too, and Intent function.
(But I'm not sure their steps)
Would you mind sharing above step by step in detail by April 2nd?
(I'm beginner ZVA)
I appreciate your dedicated supports for Japan, Hiro.