Fax only call queue? | Community
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Clifford McGlamry
Newcomer
April 30, 2026
Question

Fax only call queue?

  • April 30, 2026
  • 2 replies
  • 49 views

I’m trying to set up a call queue that is exclusively used for Faxing.  The members of the queue should never have this queue ring their phone, and it should never accept a voicemail.  Just send and receive faxes.

Is this possible?  I think I have some settings to do this, but not clear if this will work.  Honestly, I’m surprised this isn’t an option out of the box.  

TIA for any help/helpful suggestions

    2 replies

    Vinnie
    Community Champion | Customer
    Vinnie
    Community Champion | Customer
    April 30, 2026

    Hello ​@Clifford McGlamry 

    From the documentation it seems it shouldn't be a problem. You have other options as well like Share Lines or Auto Receptionist.

    Check the Zoom documentation on the matter:

    Enable/Disable Online Fax: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0079022

    Using Online Fax: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0079042#mcetoc_1iid67bto7kk

     

    Let us know if this helps.

    ​@Vinnie 

    sparrow
    Community Super Champion | Customer
    sparrow
    Community Super Champion | Customer
    May 4, 2026

    Go into Number Management, enter in the telephone number of the call queue, click on it, in the capabilities, deselect both incoming and outgoing calls. Leave fax checked. That will do. 

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