Products

We recently discovered an issue with our website's CSP settings that required an additional step to ensure that all browsers can access and open ZVA. If you're seeing reports that "ZVA isn't opening for me" and the icon is not showing, please ask your Dev Op or IT Manager to do the following: add *.zoom.us to script-src (load js from *.zoom.us) add *.zoom.us to child-src (to load iframe from *.zoom.us) add wss://*.zoom.us https://*.zoom.us (to connect-src to make http request) If your DevOps or IT Manager does not approve of this method, please submit a support ticket under the product category "Zoom Virtual Agent," and we have other options to provide them to ensure that ZVA can operate as intended on your web assets and you can get a high ROI for your investment with Zoom Virtual Agent and Contact Center!

We have a Business account with a limit of 300 meeting participants. Is there an inexpensive way to boost this limit for one meeting?

I am running WIndows 11 Home on a x64 Dell XPS 13 laptop.  Latest versions of Windows (10.0.2263) and Zoom (5.16.10 - 26186) installed. Every time Zoom accesses my camera, the light comes on and then WIndows 11 gives me a blue screen error (BSOD).. This occurs when I try to access Video settings, Background setting, click an invitation to a meeting, or enter meeting specifics manually. At this point, it is impossible for me to use Zoom (I have already had to replace my motherboard due to this) Any suggestions? TIA

I have 1 user at my company where their voicemails do not show up in the Zoom Workplace app.  Has anyone every encountered this before?  The app shows that she has however many unread voicemails, but she cannot see them. I setup a desk phone for her for the time being so that she can clear them out. Thank you!

Hi, I'm using WIX to launch the MVP and test my service.My staff is made by 7 users who will use ZOOM Meeting (throught WIX) with their clients who will book an appointment through my website (WIX). They need more than 40minutes call. Do they have to upgrade their base Zoom subscription or can I upgrade the default ZOOM Meeting account on WIX and consequently the staff can benefit of my upgrade?Any solution? Thank you

Help! My step daughter used my computer for a zoom and changed the display name to her name. It will not change back in meetings to my name, even though it is my name in my profile.  I have tried deleting cookies and/or browser history on both Chrome and Safari. It is fine on my iPad zoom, but will not go back on my MacBook.  Any ideas? 

Hello everyone,I use Zoom to teach Seated Tai Chi and one of my attendees uses an iPad to take the class. The recent update has moved the tool bar to the bottom of their screen and this is blocking their view of my legs.  Is there a way to hide the toolbar on an iPad, please? TIA

 I have a paid Zoom pro account. I recently got new computer with Windows 11. When i try to start a new meeting I get an error to "go to Microsoft store" to get an app to use for meetings (See attached).  I tried this and no apps for this? I then download another Workplace app from the zoom website and can get in but all my settings, backgrounds, etc are missing. The Workplace app does not stick for future meetings. I have to do this each time start a new meeting!!Does anyone have a solution to fix this? Thank you in advance! Carl Lucchi

Hello,I've sighed in with my university account, but my plan is basic. So how can I activate it.Thanks.

I'm looking for information concerning the process for ordering new Zoom phone service using Zoom's Partner Exchange Program in Uganda. Any information will be helpful. 

Resume screen sharing has disappeared on my Zoom taskbar and I'm stuck with screen sharing paused. Not sure what I did but I am unable to resume screen sharing. Please advised

We notice that users in China could not attend meeting, the Error Code 13215, while other countries go well. Please Zoom resolve it. We payed the money but you do not provide the service.  Please get back to me the solution ASAP.I am looking forward to your reply.Thank you so much.

I am unable to sign in to the zoom application on my iPad. I am getting the error "cannot connect. Please check your internet connection"I have internet connection as i am able to browse.I have also been able to sign in on zoom web from a web browserSome of the troubleshooting i have done includes switching to my mobile internet from Wi-Fi and also updating the application to version ,nothing has worked so far. Kindly assist 

他のメンバーはつながるのに、特定メンバーの内線／外線がつながらない（つながるメンバーと環境は同じ）原因は何が考えられますか？

HelloSInce  2024  when  the meetings ends(as  free user)  after  40  minutes  i  can not start  new  meeting immediately as in the past.Appears the message that should wait  10 minutes.As  i  see in community  this is  normal  but  i know  other people  who do not see this message and continue to connect directly after the 40 minutes have passed.Why  to some free users appears the limitation of 10 minutes and not to others?Also  i would  ask you for free users  isn't available anymore the ''submit ticket''  support?Than k you

Dear Zoom Community. We have 700 users set up with Single Sign on, validated through their e-mail. Due to Restructuring we need to change e-mail domain for 500 of the 700 users. Now, i can change on a user manually, but im restricted to only 3 changes in 24 hours. Is there a way to do this? If they just log in with SSO it creates a new user object and they lose all their History and syncs, furthermore we dont have enough licenses to cover duplicates of all the users. Thanks a lot in advance! Mathias

If I am picking up the call, I have no idea who Chad, Jamey, or Dave were actually trying to get ahold of because it will not tell me.  Our old phone system let me know that if Terry was calling for Rick, I could pick up the phone and say, “You have reached Rick "LN removed" desk this is Lauren, How can I help you.” How can we get this setup correctly.  If anyone in the Call Queue see that Bob is calling for Joe.  Joe is not in the office, but Susan sees that the call is for Joe and can answer it and answer confidently.

I am in Australia and have just joined Zoom.   When creating an overseas  contact  contacts do I have to include the full international phone prefix, eg. 001144 for the UK. 

I'm based in the Philippines and I need a U.S. phone number primarily to receive voicemails, SMS, and sometimes calls from the U.S. However, I also need the ability to make outbound calls and send SMS to the U.S.. Note that outbound calls to the US will be rare and usually short. I'm considering the most basic plan ($10/month) since I don’t need unlimited calling. Would this plan cover my needs? Thanks!  

最近、PCをdynabookに買い換えました。zoomの立ち上げ時にカメラをONにしていると、うまく立ち上がらず「バーチャル背景をまだ読み込んでいます」というメッセージが出て画面が固まってしまい、その後「パフォーマンスが悪い状態でシステムが動作しています」というメッセージになります。他にプログラムをまったく立ち上げていなくても、PC起動直後にzoomを立ち上げようとするとこのメッセージになりますし、2，3のプログラムを立ち上げて、タスクマネージャーでメモリが40％くらいあってもこのようになります。以前のPCでは5つくらいプログラムを立ち上げても問題なくzoomが使えていたので、何が原因か分からず困っています。zoom起動時にカメラOFFになるように選択しておくといったんは起動するのですが、カメラをONにすると上記のように固まるという状態です。タスクマネージャーを見て、何かカメラと相性の悪いプログラムが動いていないかなど調べてみたのですが、分かりませんでした。zoomをアンインストール→再インストールも何度か試していますが、変わりません。解決策があれば教えてください。

When a user is opted into a call queue and is on a meeting (video/multiple users), that meeting does not prevent queue calls from coming through. If the user is on a call, though, that will prevent queue calls from coming through to that user. Is there a way to prevent calls from coming through when the user is on a meeting as well?

zoom 64-bit keeps freezing tried everthing 

Hi All, I currently have setup an Auto-Receptionist to handle incoming external lines. This has a greeting set to advise that calls are recorded for quality purposes etc. This then routes to a call queue that has the team setup to answer. We used to have it setup so the external lines were going direct to the call queue with the greeting setup there as well. We found that if another office transferred the call, the customer would hear the call recording advice more than once. This was very frustrating to them. The good thing about this setup was the level of reporting that we would get on which external line did they call, the number of abandoned calls during the call recording announcement etc. Unfortunately this level of detail has been lost as the A/R reporting is no where near as good. My question is if there is a way to satisfy both requirements ie to have the C/R announcement play only once on a call (regardless of whether it is transferred back to the call queue o

Hi I've been using Zoom Workplace to record meetings to the cloud. I thought that I was the only one to be able to access these. However, I have now noticed that another person has downloaded the meetings multiple times. Should this be happening?  

Hi everyone, I need help with an audio problem. When I want to select the audio options, the window closes and I can't configure anything. The same thing happens if I'm on a call. Could it be a version error? Because in January I was using Zoom normally. Thanks!