Error Code 13215 Urgent | Community
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R
Newcomer
Rocky1026
Newcomer
March 2, 2025
Question

Error Code 13215 Urgent

  • March 2, 2025
  • 1 reply
  • 13 views

We notice that users in China could not attend meeting, the Error Code 13215, while other countries go well. Please Zoom resolve it. We payed the money but you do not provide the service.  Please get back to me the solution ASAP.

I am looking forward to your reply.

Thank you so much.

1 reply

storyhub
Community Super Champion | Customer
storyhub
Community Super Champion | Customer
March 4, 2025

First make the following settings:

1. Settings > Meeting > Security > Approve or block entry for users from specific countries/regions - add China as allowed.

2. Meetings > Options > show > Approve or block entry to users from specific regions/countries  - add China as allowed for the specific Meeting.

 

Use of Zoom in China is complicated. You may need to ask China participants to follow these suggestions https://gbtimes.com/does-zoom-work-in-china/

H
Newcomer
Happygp
Newcomer
March 7, 2025

I cannot find the security to allow the China. And, are you saying all China user must have VPN?

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