ZVA "isn't loading" for some customers, but is loading for me | Community
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Employee
VanessaVaZoomie
Employee
March 6, 2025
Question

ZVA "isn't loading" for some customers, but is loading for me

  • March 6, 2025
  • 1 reply
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We recently discovered an issue with our website's CSP settings that required an additional step to ensure that all browsers can access and open ZVA. 

If you're seeing reports that "ZVA isn't opening for me" and the icon is not showing, please ask your Dev Op or IT Manager to do the following:

add *.zoom.us to script-src (load js from *.zoom.us)

add *.zoom.us to child-src (to load iframe from *.zoom.us)

add wss://*.zoom.us https://*.zoom.us (to connect-src to make http request)

If your DevOps or IT Manager does not approve of this method, please submit a support ticket under the product category "Zoom Virtual Agent," and we have other options to provide them to ensure that ZVA can operate as intended on your web assets and you can get a high ROI for your investment with Zoom Virtual Agent and Contact Center!

    1 reply

    V
    Employee
    VanessaVaZoomieAuthor
    Employee
    March 7, 2025

    Correction -- it's not Zoom's CSP settings. It's an edge case within the Zoom customer using ZVA's implementation location's CSP settings that cause the launcher widget to not appear at times. It's due to that implementation location's CSP settings and needing to add Zoom endpoints to the "allow" list.

     

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