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Recordings, Hi - I have the Zoom Pro version and do not know why my Zoom recordings are now saving as 'double_click_to_convert_01' (raw format) - why is this, and how can I convert the recording to MP4 please? I would appreciate any help to resolve this issue. 

I am experiencing an issue when opening the zoom. When I open zoom for a meeting, it automatically open different windows. My face in a different window, and the other participants in another windows. May I know how to fix this issue?

The option to edit settings for my personal room is grayed out and I'm unable to turn off auto recording. I need to turn this off. 

How to see the zoom meetings taken since 2021

While i am attending a zoom webinar or meeting i frequently receive Teams phone calls. Since i've only got the one headset for all my audio, is there a way to mute the meeting temporarily, so i can take the phone call, then get back to the meeting? currently i find myself actually LEAVING the meetings to deal with the phones, and a dislike that solution! Thanks in advance for your help~                vicki!

We have deployed Zoom Phone system with IP Phones etc at our offices along with Emergency addresses etc.These all work just fine, and this is for people working remotely using the Desktop Client (on Windows).Windows 11 has now started prioritizing IPv6 as the default protocol if it is available. So for example if you ping www.google.com in a command prompt it will respond with the IPv6 Address instead of the IPv4.The problem with this is that the Zoom Client will complain that it cannot confirm my home address location and I will get the error at all times.There are some workarounds.1) Disable IPv6 on the router (not ideal)2) Apply a registry fix to prioritize IPv4 over IPv6 on the OS (needs a reboot)3) use command Prompt to manually set IPv4 Priority over IPv6 (Does not need a reboot but requires setting on subsequent reboots) Once you have chan

Whenever I share a hyperlink to may participants, they are not able to click on it. This is a major issue as it hampers my webinars. My browser is updated and I use Chrome. None of the link that I share with my participants are clickable.

Considering "Zoom trolling" has become a popular YouTube trend, I hope that zoom would do more to help prevent these types of interruptions.One feature that would help is to automatically block any users that go over a certain decibel level. Often these users use tactics of "jump scares" and use loud clips to jolt members.I hope that Zoom can implement this and other strategies so we can continue to actually do our work.

I am unable to sign in to my account because I am not receiving the verification code sen to my phone by SMS. And it is impossible to contact support since all support options need me to sign in. I had this issue since months. Finally, I created a new account to be able to post here. This is what I tried so far: 1) Tried creating a support ticket (asks me to sign in)2) Tried to get help using the chatbot (directs me to the sign in page)3) Tried to post here in the community pages (asks me to sign in)4) Tried phone support (asks for an ID which I can only access by signing in)5) Created an alternative account to create a ticket (ticket automatically closed saying I need to sign in with the account with the issue) This is like a joke ! Can someone please help me?

I cannot find "previous" meetings while using Zoom Workplace.  I do see "previous" meetings when I log into zoom.com. Thank you!

My business runs virtual meetings using the Zoom Events platform. Each meeting includes ~20 polling questions. Historically, I've exported the results from each poll on a user-by-user basis ("PollResults.csv" which is exported via a zip file). For my past two programs, however, the zip file contains incomplete/corrupted data. The data is clearly there - I can see polling results in aggregate in my analytics summary. I can no longer rely on the Zoom polling feature. I've opened a support ticket and was told "our engineering team is working with our Dev team to investigate this, they believe that the last update caused this change" Though I'd love some resolution with this post, I'm mostly sharing for anyone who has experienced similar issues. There's really no sense in me continuing to pay for Zoom Events when a critical feature is so broken. Best,Henry

See attached. It happens at the start of every meeting when I turn on my video until I click on it to go away.

Hi all, I'm currently hosting a webinar with an audience who is trying to access translated closed captions in Spanish... after following the setup instructions found in Zoom Support, we found that the only option to select is English. Also, I noticed that I was only able to translate the support article itself into English and one other language with Asian characters. Do we know if there's an outage on language translators currently happening? 

Hi there! I have just set up a one-on-one event that I will send to a group of students for them to make individual appointments with me via Zoom. I've set everything up (configured my available times and synced it to my Outlook calendar) and it's all fine EXCEPT for one date. When I look at my available appointments for this specific day (a Friday), my available times jump from 12pm to 5:30pm as if the Scheduler is seeing that I have a conflicting event on the synced Outlook calendar--except there isn't anything on my Outlook calendar. I've tried to remove this Friday from the available days and add it as a specific day with special availability. I've also double and triple checked my Outlook calendar to make sure there isn't an event I'm not seeing--I have nothing scheduled for that day.  Am I missing something? Are there other parameters I can change to bypass this?  Thanks in advanc

I updated my MacBook (macOS Sequoia v15.3.1) and can no longer log in to my account (error code 5003). I have uninstalled Zoom, restarted my MacBook, installed Zoom, and restarted again (multiple times). And I am still receiving the same error code.  Apart from updating my MacBook, nothing else has changed. What should I do now? 

We recently updated our redirect URL, which was functioning correctly in the staging environment. However, in production, we encounter 4700 "Invalid redirect" error during the OAuth authorization process. Despite adding the new redirect URL to the "OAuth Allow Lists," redirection issues persist in production. Staging Environment:Users access our application.They are redirected to the Zoom authorization page.Upon authorization, users return to our application with an authorization code.This code is exchanged with Zoom for access and refresh tokens successfully.Production Environment:Users attempting authorization receive the following error:https://zoom.us/oauth/authorize?response_type=codeError: 4700 "Invalid redirect"

Hello!  I keep having an issue where I create an appointment in Outlook and use the Zoom plugin to provide a link to the appointment, but the time does not translate over to zoom properly. For example, I created an invite for 9/29 at 1PM EST but on Zoom, it shows up as 9/29 at 12AMEST. I have no idea why this keeps happening. It is confusing for my clients because they are seeing 2 different times on the Outlook calendar invite I sent them vs. what Zoom shows and it makes me look unorganized/unprofessional when I'm just trying to use the features. This seems to happen when sending an invite to clients in a different time zone, but sometimes it doesn't happen. Any guidance is helpful.  Thank you!  Ashley

We are receiving complaints from phone users where their calls are being rejected. When we look at logs, we can see that the user/delegate's iPhone is rejecting the call. When we provide that information to the user/delegate, they are advising that their Zoom mobile app never rang and that they definitely didn't reject the call from their mobile app. The cell is not on Do Not Disturb. This issue has been noticed multiple times and we get the same response from the users, that they didn't touch their cell and their cell never rang.

I have an LTI 1.1 link setup in Moodle, and I am getting the following error message when I attempt to join a meeting:Invalid access token, does not contain permissions:[User:Read]. Error Code 200 - v=2.0;clid=aw1;rid=INT_487f1d7d13a1edfa Any ideas?

 I'm working on Chrome for Mac, and using the Zoom Chrome Extension with Google Calendar.  Up to now, I've been very used to the way the invites are created in my google calendar when I click the "Make it a Zoom Meeting" button while creating a calendar invite: I click the button, the description of the meeting is then populated with a VERY long text that includes lots of different ways to join the meeting. Fine. I appreciate all the methods of joining just in case people are international, or on their phones etc etc.  Lately however, I've noticed some coworkers have meetings invites that are much tidier and the long text is not included in the description. But, rather, a nice set of links, including phone numbers for multiple countries is already at the top of the invite instead of in the description.  I've asked these coworkers what they do differently, and they say all they do is click

I have a Poly Studio X30 that was working fine a couple of weeks back. Now my iPad controller does not detect a mic. There is no microphone option. If i change the Studio X30 to device mode, I can connect a laptop use studio x30 mic and speakert then i open zoom workspace and it works fine. What could be causing the problem? 

I created a whiteboard a few months ago that I have been using weekly in my meeting. Until today, participants have been able to see what I am typing in realtime and see when my cursor highlights words or sentences. Today however, they could only see the new information after I stopped typing and the whiteboard finished saving. I have checked that everyone has collaborator status, and the only thing that I have done differently was that I had shared the whiteboard with them and set them as editors. I tried changing their collaborator status, unsharing the whiteboard, closing the whiteboard and re-opening it. Nothing works.

Hello. I'm studying about Zoom Contact Center for a project, and we want to create call queues that inform the position of the agent (zoom contact center feature) and a IVR. My question is: Is it possible to a Zoom Phone IVR to forward a call to a Zoom Contact Center queue? So the queue informs the position of the user.

Tive que trocar o horário do meu webinar, mas ele não alterou o horário no calendário adicionado Como posso resolver isso?   

Hi, When inviting contacts to a meeting via the Participants tab, Zoom remembers previousinvitees.  This is not useful to me.  Is there a way to clear this cache of previous invitees? I tried the clear cookies+cache in my Zoom settings, but this did not work. Thanks.