account inactive contact with admin | Community
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M
Newcomer
M_Billy
Newcomer
March 13, 2025
Question

account inactive contact with admin

  • March 13, 2025
  • 1 reply
  • 0 views

I've been using a Zoom phone for the last 5 Months and I've never faced any issues with it. An hour ago, that got suddenly stuck and saying, "Your phone is inactive, contact you're adding", as per Zoom, "Zoom Phone error 403: Your account is inactive" article "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069738", there could be an issue with PLAN, but I have the plan from last 4 months.

 

Any once kindly help me in this regard.

 

@zoom @Bri 

 

    1 reply

    E
    Community Super Champion | Partner
    Eliot
    Community Super Champion | Partner
    April 13, 2025

    hi @M_Billy 

     

    check to make sure that your zoom phone calling such as us/canada unlimted calling is assigned your extension.

     

    if the calling plan is assigned to your extension, please open a support ticket.

     

    please see

    Zoom Phone error 403: Your account is inactive

     

    Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

     

    thanks,  eliot

      T
      Newcomer
      Truckmate
      Newcomer
      May 7, 2025

      SAME ISSUE, NOT WORKING LET ME KNOW WHAT TO DO 

       

       

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