Products

Hello,  I have not been using my Zoom account for more than 1 year.  It seems that the personal free Zoom videoconference room - which I had created more than 2 years ago - exists no longer. However, all my correspondents had my Zoom contact details. After how long does Zoom Company delete the free conference rooms? Can Zoom Company make it reviving? If it is possible, how may I present a request to that end? Thanks in advance.

はじめまして。PolyE350卓上機について有識者いたら教えてください。着信時、国際電話番号が番号のあたまに付くため、登録連絡先扱いとならず未登録番号となり数字表示で着信されます。（イメージ）電話機には取引先A(電話03-0000-0000)と登録。しかし着信時、着信画面が+8103-0000-0000となってしまう。これを着信時、着信画面を　取引先A　にしたい。 以上、よろしくお願いいたします。

I set up a meeting invitation and wondering why some of my attendees did not receive the link or meeting invitation through email.

Good morning.  I just joined with a Pro Membership.  I have attended plenty of zoom meetings but I've never set up one or managed an account.  So, complete newby on that front.  I did get signed up easily and I set up a meeting for tomorrow.  Sent out the invitations, which I believe everyone got.  I will be hosting this meeting in a different location from my office and was intending to do so on my laptop.  However, I am unable to login to zoom with my account credentials.  When I try, it just spins.  Never gives me an error message.  But it won't login.  I have cleared the browsing history and the cookies, still the same.  Please help.  Thank you.

In some situations, I need to temporarily mute the speaker on my iPhone while in a Zoom meeting. I've tried turning the volume all the way down using the iPhone buttons, and I've also tapped on the speaker icon at the top left of the screen, but there's still sound coming out of the speaker.   Is this a bug in the app, or a deliberate feature, for example to avoid forgetting you're in a meeting?

Bonjour, je participe à des réunions Zoom avec un Chromebook et je les enregistre. Le problème est que ma voix est claire dans l'enregistrement, mais celle de l'autre participant est très faible, voire inaudible . J'ai déjà vérifié et réglé le volume de sortie du Chromebook au maximum, mais cela ne résout pas le problème. J'utilise la version web de Zoom (et non l'application), et cela se produit à chaque réunion. Quelqu'un a-t-il déjà rencontré ce problème ? Existe-t-il un paramètre ou une solution spécifique pour garantir que la voix de mon participant soit correctement enregistrée ? Merci d'avance pour votre aide.

Hoping to find a list of users with their OS and software version, so I can keep them all up to date.  I know I can set a force option, but I do no want that.   Any ideas?

I managed digital signage using Zoom at a previous company, but it's been a few years since I've been in the platform. We use it at my current company; however, since it's been a while, I can't quite remember the ins and outs. I only have access to the Content Library in the Room Management settings, whereas I was a Zoom admin at my previous employer.  We currently have ~50 playlists set up by individual player/screen. I'm wanting to create a new global playlist that includes all internal facing players/screens. My questions are: If I set up a new global playlist and add all the appropriate players, how does that impact the individual players? Does it cycle through the content in the global playlist, then cycle through the content in the individual screen's playlist?I don't see a way to schedule content from the playlist settings. I remember being able to schedule content to run during a specified date/time range when I used it at my previous employer (unless I'm complet

Do I have to have a phone extension, can I just have the direct call come through with out having the caller dial an extension? If so how do I do that?Also, can I have the call transfer to another line if I am on a call? If so how do I do that?

Please help.  When a call is made or picked up from just one phone number under my account, it triggers the prompt "This call may be recorded for quality assurance."  I have no call recording enabled on any account, so please don't direct to the instructions to turn off the toggles for recording and ad hoc recording. Has anyone experienced or does anyone know how to disable?  Again, it's only happening on one phone number line.

Hi,I've been using a Skype VoiP number as my business phone and SMS for years. After Skype's retirement, I ported my number to Zoom. My phone works fine, but I can't seem to get my SMS working. I get the same error message saying:"Make changes to the errors shown in the Rejection reason section and then resubmit.{"description":"Mobile Phone Number not supported. Must be a Mobile Phone Number that can receive SMS messages.","code":551,"fields":["mobilePhone"]}"I am also getting mixed support by Zoom. Last tech support stated that I cannot setup SMS campaign on a VoiP number, and that I would have to use a regular cell phone number for SMS, which would defeat the purpose of this whole setup to begin with. Any advice please? Thanks

Hi, I'm missing the option for reacting with an emoji to messages in zoom chat threads. I'm using an android phone, and until a few weeks ago I could hold down on a thread chat message and the option to react with an emoji would appear. To be clear, I'm able to react to normal messages sent in the chat, but if it's a message someone has written in response to an existing message, I can't react. I've tried re-downloading the app to no avail. Does anyone know how to fix this?

We have an account that needs to record EVERY meeting with video, audio and transcript. All our accounts have the recording settings accordingly. However, once the meeting is processed there are cases where the video is missing, the transcript is missing or both. We are trying to reach out to support but are unable to. This is a critical issue because we work with education and we need all recordings for every session. 

Its taking long while joining a meeting. I have tried logging in using Zoom link, meeting id & password, clicking on Join from zoom app, accpeting a call directly - same observation. Its just showing connecting. I have uninstalled and re-installed Zoom. I am using Zoom workplace, corporate edition & current version is Version: 6.4.10 (64378). Even after host has opened the room, its taking min 3 mins for me to join. Till then its showing as 'Connecting'. How can this be resolved? Please help!

I added a color to my virtual background somehow. I cant find that option to disable it anymore and the default None/ Blurred retains the  pink color accidentally selected. How can I return it to default None Background- BTW- I do have it set to None already and its staying pink. Cant get a live person to help. Any one else had this and corrected it? Please email me *********** if able.

When I share my screen - the screen I am sharing appears as a super tiny screen, 3 inches by 3 inches.  I cannot make it bigger.  I have tried every setting in settings.  Nothing changes.  My shared screen appears as this little tiny screen attached to the top of the screen in the middle or the bottom.  

Hi - just started with Zoom today. When I set a meeting, it shows TWO meetings at the same time in my calendar.What am I doing wrong? Thank you!

I just bought a new Lenovo Monitor and a new Center Cam V2 which is plugged in but not connecting with the monitor What am I doing wrong?  

Every time I open Zoom after shutting down my PC, I have to update the software. Its the same every time. It takes me back to 5 something and updates me to 6 something. I have logged onto the automatic update section of device management / Zoom web portal but both auto settings are switched off already. I also tried to make zoom an exception on my anti-virus but no joy. Its been happening for months, possibly a year and means I have to wait for a re-load every time I want to use the app. Any suggestions please? Thanks in advance 🙂 ( I have windows 360/5 ? not tech savvy I am afraid!)

Hello all, Appreciate the help. Have combed through articles on here and some YT videos. I've even added reoccuring hosts already except now the field isn't editable.  I NEED to add a couple of more co-hosts who will regularly attend the meetings (without everytime assigning them co-host status.) Co- HOST is already enabled in meetings (basic) settings.  I can also see 2 co-hosts in the Meeting/Personal rm/ALT. field.    WHat am I doing wrong? 

Nothing I've found so far about this question works for me. I can't find a setting on the MacOS client which lets you adjust noise suppression. Selecting "Original Sound for Musicians" or "Live Performance Audio" does nothing. There is no setting to adjust noise suppression to "Low" which was suggested in some posts. Some said the problem is with Windows 11. I'm not using that! The documentation says AI is used to suppress noise. I want this off permanently! Even for voice meetings. Why is this so much to ask for?

I've attended numerous webinars and zoom meetings over a few years and today a webinar I was attending was spoiled by a little pop-up bubble appearing each time a new chat message was received. I had to click the little x to kill it each time.My usual practice is to employ Alt-H to open the chat, position it at the left side of the screen and then make it disappear using the Esc key. Alt-H brings it back whenever I need it.  But today,  a continuous stream of new messages each triggered a pop-up bubble from the chat control at the bottom of the screen. Is this a new feature?More importantly, how can I stop that? I haven't found anything in the application settings.

Our users have brought to our attention the inconsistency between the Zoom Phone Mobile App and Zoom Phone Windows client. In the mobile app when answering a call you swipe right to left (left to right to reject) and when you answer a call in the windows client you swap left to right to answer (right to left to reject).  This has caused some users who use both devices regularly to mistakenly reject calls and vice verse. Consistency one way or the other for both apps may be an improvement.

The size of the presenter video is perfect while recording a PowerPoint video.  However, the size of the presenter video is very small in the actual recorded video!  What am I doing wrong?????  Please help me................  BTW, I'm using two monitors when recording.

All our Yearlink T43U phones have today just suddenly started displaying a warning message, indicating that the "User default pwd is in use". All these phones were provisioned 3 months with a non-default password. I've tested the default admin password on these phones and it doesn't work, as it should. Tested the non-default admin password, and that works. Not sure what set these warning messages off. They all have the latest firmware version: 108.86.3.1