Products

Hi, We are trying to disable live captioning for a particular meeting. We would like to disable the feature and disallow any participant from requesting live captioning. How do we go about doing this? The host is able to turn off the captioning and disallow requests once the meeting starts. But this affects the ongoing meeting only and participants are again able to request captioning in the next meeting. We would like to permanently disable and disallow live captioning requests for all subsequent meetings. Is there a way to accomplish this?

During our initial Zoom onboarding, we had set up multiple bots, with multiple campaigns, and multiple campaign locations. After operating with ZVA for 6 months, we've decided to streamline and consolidate product bots and campaigns. We have been able to delete the bots no longer in use and the campaigns no longer in use, but cannot delete campaign locations. Out of the 40 campaign locations, we need just under half of them.As part of our process, we use different campaign engagement windows to notify users of service interruptions, and this change is handled by individuals with less knowledge of ZVA than our day-to-day ZVA admins. Our concern is that during a product incident when a user is under great pressure to quickly adjust all of the bots/campaigns, the user may also inadvertently change the campaign location.We would like to be able to delete campaign locations to help reduce the potential human errors, but also to reduce the clutter of our ZVA environment

Its happened three times already that when I add or delete someone from an event, it replaces my event text. I get the message "The event description will be replaced with the Zoom default invitation." This has been really frustrating as a I have to quickly edit it back to what I originally wrote and it resends to everyone.  I've been making the changes through outlook/the zoom plugin. Anyone have any solutions? Can't seem to find any.

"TAXES: Enter billing address"- why is this field appearing on Zoom Webinar registration form?We've been doing paid Webinars using the PayPal integration for years. All of a sudden, Zoom inserted this field into the registration form. It's also forcing registrants to enter a Billing Address.Is there a way to remove this?As far as Taxes goes, we only operate inside the United States. So, this field just causes confusion.

We offer paid webinars to a community of seniors. Payment is via PayPal integration, but most of our community do NOT have a PayPal account. They pay as guests, using a credit card. Suddenly, operation of the registration page has changed, and not in a good way. When a registrant presses the "Checkout" button, the page jumps to the top, and nothing seems to happen. In fact, something HAS happened, but it's only visible if you scroll further down in the page. When you do that, you see that you're being asked to enter a "Shipping Address". This never happened before, and it's causing confusion and consternation among our customers. Has anyone else encountered this? Does anyone understand it?

 Could you add a chapter function next to the record button during live recording during a zoom meeting please ?That could be interesting during a Zoom meeting to mark and split key moments. 

Anyone know how to resolve this?

I try to remove virtual background from zoom meeting.  From more and choose none but its not working 

When I receive a Zoom link with Meeting ID and Password, is there a way to add it to the Zoom app ahead of time? I don't see any way to do this. I only know how to join the meeting or schedule my own meeting but can't see a way of adding a meeting that someone created to my upcoming schedule. I'd like to be able to join the meeting directly from the Zoom app without having to look for the link or meeting ID and password. If I join in advance, it doesn't get added to upcoming meetings when I leave.

As a Zoom presenter who is live-streaming to Youtube is there a way that I can change the font size on my closed captioning? I understand that the end user can increase the font size through accessibility on Zoom yet because the font size coming from us is so small it makes it unreadable on Youtube where it cannot be changed.I am wondering if I can adjust the size from my end to make it better for my audience. Thank you!

Hi very strange support from Zoom phone ... following this documentation we can use the jabra headset button to answser a call or mute but it will not support to hangup "You can't use buttons on these devices to end a meeting or hang up a Zoom Phone call."... is someone know why ... ?? 🙂 https://support.zoom.us/hc/en-us/articles/360026690212-Supported-USB-HID-devices-for-the-Zoom-desktop-clientthanks 

I have a new Mac Book Air with Monterey loaded and use Safari. I cannot get Zoom client to launch - toddles between admit and launch but does not launch. I have deleted Zoom Client and reloaded - no difference. I then launch my meeting through the browser but the video goes about 5 minutes into the meeting. Any help? 

When a Meeting ID has expired, deleted, and then released to the pool of available Meeting IDs there is the risk to inadvertently join someone else's meeting if the old link is mistakenly clicked and the new meeting owner has not protected it with a password.Currently, the only 'flag' presented to the user joining the meeting is that they are [joining an External Meeting]. Expectation would be that, since the old link is pointing to a specific domain not associated to where the Meeting ID lives anymore, that the user attempting to join the meeting is presented with a notification to note the [Link is invalid]. Alternatively, it would be great to have a way to either keep users in our account from inadvertently joining meetings that are not password protected or to 'Accept' that they are joining a non-password protected meeting.

About a week ago, Zoom starting having microphone issues. In the first meeting, I restarted and it was fine. In the next meeting, as I attempted to join, the app locked up. I restarted the computer and had the same issue. My speaker works fine with Youtube, etc., so that's not the issue. It appears to be the microphone, as when I try to test it in the app, I get nothing. All drivers are up to date.  I used Zoom's test meeting and it comes up with a dialog box saying Failed to detect your microphone and speakers. Please make sure your devices are properly connected.  I have a Dell Inspiron 3521 and new drivers have been installed in the past few weeks, so that may be the source of the issue. I'm using the computer's microphone and speakers.      

On nearly 100% of our calls via Zoom Phone, the audio delay is so bad that it leads parties to talk over each other and is nearly unusable for phone communication. We've been on Zoom Phone for about two years, and it's been this way the whole time. I can't imagine it's this way for everyone, and Zoom video meetings don't suffer from this problem, so I'm hoping there is a fix for us to get Zoom Phone working. ???

Before you answer "just turn on notifications when someone enters a meeting" that is NOT what I'm asking for. I don't own the meeting, I can't turn it on. Also, I don't want everyone to be notified. What I want is personal. I want to be able to enter a meeting, and go about working on other things while I wait for people to arrive. The meeting window will be covered by other windows I'm working in, so what I want is a little bing so I know when someone else shows up. Seems like a simple and obvious feature to me, and I'm surprised it isn't already implemented. Any ideas? Please, Zoom, can you add this simple feature?

I cannot hear a specific person in the meeting, but other members can. I can also hear anyone else. Has anyone experienced this? If so, how did you resolve it? TYIA.

Hi. I am developing a web page specifically to display as digital signage in a Zoom Room.I am not sure what type of browser (ie. Chromium) your using to embed a web page in the digital signage feature. My end goal is to find a code snippet that I can add to the webpage to disable the X&Y scroll bars withe page is wider or taller than the display.

My internet service wanted me to buy an upgraded package. Anyone know what speed internet (upload and download) is needed for a zoom meeting?

I am unable to access my Zoom recordings in the cloud or on my laptop via the documents folder. I have only some of the recordings, some are very old recordings I no longer need. the recordings I record even with a smart assistant are not accessible both in the documents folder on my laptop and in the cloud via recordings and meetings. I sent a request to zoom to correct this a week ago and have not received a response. 

Zoom Audio not picking up the music intrumemts sound even after enabling the original sound for musiciation. I am having this issue for the last six months, hoping Zoom would iron this out. However, it has been working previously. I have tried all the zoom settings. No luck.I have also checked Mac, as to whether it is dropping the input. But, Mac is taking the instructions sound.I have tried with a professional audio card, and it is confirmed Zoom is dropping the music instrument sound.  Zoom Team: I would appreciate it if you could address this issue.  Note: I am not a paid user currently, but my tuition provider has the paid version.  Zoom version: version 6.4.0 (51205)OS: Moc OS (Apple Zip) - 15.3.2 (24D81)

When I Record A Zoom Meeting The Timer Is Not Displayed-Please Assist

Hi,Over and over again a black box with white text appears, saying that my microphone hasn´t been detected for a while and I should check the connection. This is most disturbing and it is also wrong. (How) can I get rid of it ?Roland

Hello, everyone   I always enjoyed to monitor each meeting duration by checking that timer over the right top of Zoom app window, during the meeting itself.   But it suddenly vanished today. Can anyone please guide me - step by step - how to put it back? I just coudn't find it.

Hello. I can't join a meeting using computer since end of February. Before that everything was working. Now I can only use my phone. Why?Windows 11, MSI computer.