Products

I've upgraded my account from Pro to Workplace today as I need to host multiple meetings at the same time (lasting 60-90 minutes). It looks like I can only host a second meeting for 40 minutes, is this correct? thank so much for any info!

I just set up my zoom plan (US/CA) Unlimited and finally figured out how to receive incoming calls to my desktop and zoom app on iphone.  Unfortunately, I'm unable to make outbound calls.  The same prompt is received from both the app and desktop attempts "sorry, we cannot complet your call.  Your service plan does not allow calls to destination".  Anyone have any idea what I did wrong? 

I am not able to make outbound calls.  I am in the US with an unlimited calling plan and a toll free number.  There is no error code and the call log shows the call as successful.   Does anyone know how to help?

I have a dedicated laptop to host Zoom meetings from that has a wired connection to gigabit speed internet.  When I check the internet speed, it is consistent with what one would expect from gigabit speed internet (~900mbps up/down). Unfortunately, Zoom does not seem to care.  The bandwidth I am getting in the statistics page is ranges from 200-1500kbps (send) and a pretty solid 3000mbps (receive).  Zoom recommends a 3.8/3.0Mbps (up/down) for full HD video.   Anyone know why my bandwidth would be throttled on Zoom while able to utilize gigabit speed internet on the same device?

Hello Zoom Community,I am building a C++ application that:Automatically joins scheduled Zoom meetings (using the Zoom C++ SDK).Acts as an in-meeting speech translator, capturing audio, translating in real time, and playing back the translated speech.🛠️ What I’m Trying to DoProgrammatically join a meeting with a pre-defined display name (e.g. “MyBotTranslator”).Once joined, immediately start the translation workflow without any manual intervention.🚨 The ProblemAlthough I pass the correct display name to the SDK’s joinMeetingWithParams call, Zoom still pops up the “Enter your name” dialog instead of using my name.Because the name-entry window can’t be controlled by code, the join process never proceeds automatically.🔍 What I’ve TriedVerified the name parameter is correctly set when calling the SDK.Tested both JWT and OAuth authentication flows.Compared against Zoom’s C++ sample apps (which only work when you manually type a name).Searched the SDK docs for f

I will be hosting a meeting where the participants' identities need to be kept hidden from others so that they can attend without anyone knows they are doing so.  How can I do this with Zoom?  Thank you!

Hello, I saw that Zoom changed its name from "Zoom Video Communications, Inc." to "Zoom Communications, Inc." around November ( https://www.zoom.com/en/blog/introducing-zoom-communications-inc/ ).  On Windows, when downloading the Zoom installer (as well as checking the files from an already installed/updated Zoom workspace program), the digital signature currently says "Zoom Video Communications, Inc.", even when downloading the latest "ZoomInstallerFull.exe" (64-bit) from the Zoom download center. Will that remain the name on the signature, or will it change to "Zoom Communications, Inc."? This can have an impact on things that check the signature, such as Windows Applocker/WDAC policies.

On my windows laptop with the latest version of zoom, I get notifications when someone is in the waitroom so I can do other things while I wait. On my macbook(also with the latest version of zoom), I don't get those same notifications. Can someone please tell me why?

Hi Team,Just checking whether we can have the option 'Meeting chat - Auto-save' enabled which is locked by the admin?Regards,Pavan

I am a super Admin for the account and we have a sites using Zoom Phone with two Poly Edge e350 desktop phones. The users at the site have reported that when these devices are on an active call, there is no external audible ring to indicate a second incoming call. Other than the beep that is heard in the handset only, which is not sufficient to alert nearby team members. Our goal is to configure the devices so that a second incoming call triggers an audible ring from the phone’s speaker, ideally at a volume loud enough for another team member to hear and respond by picking up a different phone in the area. Does anyone know if there’s a configuration or solution that would make this possible? If so, could you please share what steps would be needed to implement it? Thanks!

A while ago I posted here about what seems to be a dependency of Zoom install (Windows) on MS Edge.A few users assured me that there is no such dependency. The exchange has mysteriously disappeared, Then I found the following record in the app that controls MS Firewall: C:\users\name\appdata\local\zoom\plugin\webview2_x64\133.0.3065.82\msedgewebview2.exe OTOH, it appears that the MS firewall disallowed the connection.OTO there seems to be a call to msedgewebview2.exe in  a PLUGIN folder which is empty. I run an older version of Win10 that I intentionally keep away from MS updates and I do not have and do not want MS Edge. Zoom should not call an Edge plugin, but the plugin for the default browser. Can anybody clarify what is going on here?

Is there a way to use the First Name and Last Name fields for sorting and look-up in company contacts?  Right now, it is using the display name field and folks are modifying the display name by adding in titles and company name so that they are more identifiable in meetings with participants outside the company.  This throws off the search by name when a queue operator needs to forward a call to someone.

Hi everyone,I've created an OAuth app in the Zoom Marketplace and set it as a User-Managed app. It works perfectly when I authorize it using the Zoom account that created the app. However, when I share the OAuth URL with external Zoom users (outside my Zoom account), they receive an error and cannot authorize the app.I've confirmed the following:The app type is User-ManagedThe Redirect URI exactly matches what's set in the app settingsMy questions:Is there any specific setting I may be missing that prevents external users from authorizing in dev mode?Any help or guidance would be really appreciated — I'm building a commuting-related integration that depends on access for multiple users.Thanks!

How do I get the summary to write in British English with British spelling and not US spellings please?

When we disable a user account in Active Directory, Zoom will display an obvious "DEACTIVATED" symbol next to the user's name in Zoom Workplace.  This has been problematic when we've disabled access due to a termination.  Other users are sometimes seeing this status as the first indicator that someone is no longer with the company before they it is appropriate for them to be aware.  I'd like to find a way to opt out of Zoom showing this user status if possible.  Changing the appearance of their name, such as italicizing seems like it would be a better user experience for perception VS the current platform method to indicate an account is disabled.   We've also ran into this issue when someone is on a temporary leave of absence and their account is disabled as a precaution while they are away.  This sometimes gets interpreted as the user is no longer with the company in these situations as well.  

How can i change the sender name on confirmation emails for my webinar. At present it is my personal name, I want to change it to my company name.  I have a Workplace Pro account.

Hi,  If there is a yellow border around a speaker, say you have joined late (unmuted) to the meeting and they are already speaking, would they be able to hear you? Or does it cancel out your voice? Can more than one person have this active speaker (yellow border) at one time? - So allow for multiple people to be speaking at once?  Thanks, Kim 

Hi, I need to present via zoom, when I'm doing so, the presentation mode goes full screen and I cannot see my notes (I either have to use my phone and it's too small, or print them our, but it's long). Is there a way I can split screens and one part will be a shared presentation, and another my notes? When I just do the split screen (on MacBook pro), it works, but as soon as I start presenting via zoom, it goes full screen back. thanks in advance!

both my devices are kicked out on zoom. laptop hp 350 processor windows 7, keeps saying low bandwidth then leaves zoom. phone redmi 9A GETs kicked out of join rooms and at some point I am unable to see the video.

I am trying to set up 'use dual monitor.' My ultimate goal is to keep participant window open when i share a screen on my side monitor. I've found the instructions: settings -- > general --> 'use dual monitors'              I see nowhere to select 'use dual monitors.'   Advice please, J

Hi Zoom Support,We are encountering a blocking issue when using the Zoom Webinar API (`POST /webinars/{webinarId}/registrants`) to register attendees.For all webinars — even newly created ones — the API consistently returns:"You have reached the limit for the number of attendees you can add. Contact Zoom Support for more information."Important context:- We are on a Zoom Webinar 1000 license- This issue occurs specifically during the Webinar API registrant creation step- Zoom dashboard shows 0 total registrants (Approved: 0, Denied: 0)- Registration setting is set to Automatically Approve- The error occurs even on new webinars- We are not reusing old webinar IDs or emails beyond expected limitsAdditionally:- Our frontend architecture uses Zoom Meeting SDK (meetingsdk-web v3.13.1)We suspect this is a backend-level lock or stuck cap affecting our account globally. Please assist with clearing any backend attendee cap or advising how to restore registration functionality.Thank you&nbsp

I shared my screen to everyone in zoom and that  black box covered the content. I know it's the Zoom features like participant images, pens, etc. covering my screen. I don't know how to fix it, I use a Lenovo with Intel UHD Graphics. I don't know if it's related to the computer model, it doesn't appear this problem on my HP laptop. I just bought this Lenovo, Windows 11. Please tell me if the problem is my computer or zoom. And please tell me how to fix it.

When I enter Zoom after first signing into ECAMM, the audio either doesn't work or is delayed significantly (like 5 seconds) and I get a message from Zoom saying : RECORDING ALERTThe microphone is not working properlyThe voice of other participants can still be recorded, but your voice cannot. It says to check the microphone. I contacted ECAMM and followed these instructions:1) Choose Output > Virtual Mic > Uninstall Virtual Mic... to uninstall the plugin2) Quit Ecamm Live and restart your Mac3) Log back into your Mac, and launch Ecamm Live4) Install the Virtual Mic plugin again by choosing Output > Virtual Mic > Install Virtual Mic THAT DID NOT SOLVE THE PROBLEM AND THEN  I sent the Diagnostic Log to ECAMM and after checking it, they said the problem is on the Zoom side. If I discoonnect ECAMM and close Zoom and then reopen Zoom, the microphone works properly.  Can you please help?

I am moving over to a new computer and in doing so downloaded the outlook plug in for Microsoft 365 to use the scheduling function.  When I schedule a meeting, the appointment form pulls up to enter e-mail, time and date, etc.  The FROM: email automatically populates and it is not my e-mail.  It's my husbands and I do not use his email at all in my mail program.  I cannot figure out how to change it or where the settings are that this is pulling from.  Any guidance is appreciated.

When an attendee receives a registration confirmation email for our webinar, they receive an email from my name (and the Zoom no-reply email), but the photo icon is the Zoom logo. Is there a way to customize this photo icon so that it could be our own company logo?