Support Phone number - Problem with porting phone number

Forum|Forum|7 months ago
July 3, 2025
3 replies
7 views

When I call support at 1.888.799.9666, am I supposed to enter a meeting number?
I don't have one. I'm having a problem porting my phone number.
I create a meeting and have a number that I then enter.

Then I'm supposed to enter a host number (or something like that)?
I don't have one. Where is it?

Are you kidding me?

I look in the Zoom help section – porting phone numbers.
The instructions don't match what I see on the screen.

I watch a help video on Facebook Zoom – same thing.
The information in the video doesn't match what I see on the screen.

On the Zoom homepage, I ask the question in the help chat (bottom right) and it's the same there.
The instructions don't match what I see on the screen.

I've been a software developer at BMW AG since 1999 and when I see this, I'm stunned.

All I want is a human on the phone (no machine or similar device) to help me – nothing more.

Thank you and best regards - Thorsten

hoodee23

Employee

Hi Orsen_Power,

Welcome to the Zoom Community! When you call our Zoom hotline, 1888.799.9666, first you'll be asked of the specific type of support you need (Technical/Billing). After that, you were probably asked of your 10-digit Personal Meeting ID (PMI) followed by the # symbol. You can find this information if you login to your Zoom web portal > Profile page. Additionally, you can find in this page (Profile page) your Host ID, if in case you will be asked of this as well.

Referencing here as well our KBs for Requesting a number port for US, Canada or Puerto Rico
& Requesting a toll-free number port (US, Canada)
Hope this helps!

E

Eliot

Community Super Champion | Partner

hi @Orsen_Power

In what country are you located?

what countries are you try to port telephone numbers from?

what issues are you having?

do you have a pro, business, enterprise or education account type?

depending on your Zoom monthly billing and account type such as pro, business, enterprise or education, different levels of support are available including human on the phone. please see link below for details.

https://support.zoom.com/hc/en/contact?id=contact_us

thanks, eliot