unable to find recording to turn into mp4 for university | Community
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Newcomer
July 6, 2025
Question

unable to find recording to turn into mp4 for university

  • July 6, 2025
  • 1 reply
  • 0 views

Good afternoon everyone,

 

I spent nearly all day yesterday recording various meetings yesterday for university.  I now cannot find them.  They are in template form but I cannot find the actual recording to playback or send to university as mp4.  I am panicking as it needs to be submitted by 1400 hours monday,

 

I have tried to call zoom but it said that they could not verify my account despite using host pin and meeting number.  I have also used that awful chatbot who was talking absolute nonsense telling me to access areas which I do not have as I only have the basic package.  All it keeps telling me is to upgrade and I refuse as I will not be using this again after today.  Any help will be appreciated

1 reply

Community Champion | Employee
July 9, 2025

Dear @Lindsayc247 ,
as you are on the free plan, I assume that you performed local recordings to your computer.

This article can help you in locating your recordings, depending on the operating system you use or other settings you might have:
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063423