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For accessibility purposes we'd like to have every meeting automatically enable live transcription so that we don't have to have a host/co-host individually start the transcription/captions for every meeting we have on our account.  To be clear, we don't just want them to be available, we want them to be turned on by default for every meeting.   Is this possible?

Dear Community,I am trying to manage settings in order to have a meeting (a yoga workshop) and tu guide a relaxation using some instruments . I use a Rhode mic for me and I have a Yeti Blue for the instruments .. I have managed the musicians option, it is all good, but actually I can't select 2 mics 🙂 Any suggestions for me to lead this musical relaxation and have 2 mics?... Many thanks! 

When  on Zoom, can get backgrounds but ONLY if I put green paper up all over my wall unit & book shelves behind me.  I did just have my hard drive upgraded and now Windows 10 but no luck!     Do I need to buy more green stuff?My husband wants his bookshelf back.  Thank you

The participants on my Zoom session were not able to hear the audio that was being played from a website I opened and was sharing during our call. They could see the web site content I was sharing but they could not hear the audio from the website. I (as the call host) could hear the audio very well. Are the audio settings I need to adjust on my laptop or in my Zoom settings?  Thank you

Some of the Zoom Meetings I run require them to be like webinars, participant listen only and chat. When I login and set-up the program under Host Tools I disable all participant options except Chat.  I make all my presenters co-hosts so they can have the webcam, mic, and share features.  This works great in the main room but when everyone moves to a breakout the co-hosts still have their webcam, mic and share capabilities but it seems that the participants (at least some) can now turn their webcams and mics on. I thought the main settings for participants would also carry over to breakouts.  Is this incorrect or am I doing something wrong?

Under User Management > Roles > Role Members > Click 3 dots at top right > Invite external users to this roleI invited 3 emails - all same person - only 1 of those emails received the invitation - the email they least wish to use because it is their company email and not their personal email address. All 3 are gmail accounts. I even added my personal additional gmail and never received the invite either. I have no idea how to correct this. 

Hello Community,During the first week of June 2025 I conducted audio check-ins with several different groups of singers slated to sing in three-part harmony for a Zoom event held last Saturday.  We had good success with each group when they toggled  "Original Sound for Musicians" to the "on" setting on the device they used to join the Zoom.  We could hear all three parts and the sound quality was decent for Zoom!  Fast forward to Saturday June 21 - same groups, same devices, same use of "Original Sound for Musicians" and the quality was significantly degraded. When singing in unison the quality was okay, but when the singers went to three parts, we could rarely hear the parts.  All of us had made sure to install the lastest version of Zoom....  Was there something that changed?

Dear Zoom Support Team, I am contacting you on behalf of our online educational company. We are developing a custom software platform to manage all our educational services, including organizing the online classes, scheduling, lesson booking, and student attendance tracking and many more.As part of this, we plan to integrate Zoom into our platform to facilitate virtual lessons. However, we have a few important requirements that we’d like your guidance on:Licensing and Cost-Effectiveness:Purchasing an individual licensed Zoom account for each teacher would be too costly for our company. Could you please advise on any educational packages, cheap bulk licenses, or alternative solutions that would allow us to manage all classes centrally through one primary account? Ideally, we would like an admin account that can easily create and manage multiple random classes links for different teachers.Unique Meeting Links per Lesson:For accurate tracking of the class-in and class-out time, we ne

My video will not turn on for my meetings.  Audio is fine.  All testing has the hardware working fine.  I have rebooted several time, signe in and out several times, and checked the hardware several times. I have worked to fix this problem personally and with my IT support.  We decided to  reinstall the software- but the software will not allow me to delete it.  It rolls like it is deleting to a certain point then freezes- about 95%.  Any suggestions or helpis appreciated.

I use the "heart" but hand doesn't do anything; I can't see it but the host can - 

I hosted a zoom on my new computer.  My video worked and could be seen by the participants but their videos were not working.  They kept receiving an error message saying "your video has been disabled by the host" - but my settings showed me that their videos were set to work. What setting changed between my old computer and the new one to keep me from seeing the participants?

Hi everyone! How are you all?I'm on my MacBook Pro.I'd like to know if there are any issues with signing in, as I'm getting a 5003 error in the app (Version: 6.5.1 (58208)). I'm trying to sign in with Google because I use it for sign-in.I uninstalled the app altogether and reinstalled it, but I'm still having issues, so I guess it's some general problem. Maybe.Let me know.

I have recorded a meeting and saved locally on my computer,  however the record files were not completely converted.Please help to convert them completely 

Every day I get at least 1 or 2 confirmations of Zoom meetings I didn't sign up for. Then I get notifications that the zoom meeting name has been changed. Reporting the abuse is a tedious process. SUGGESION: Include a link in all Zoom emails to report it or state that you did not sign up for it.And maybe start canceling accounts that do this.

I am a super Admin for the account and we have a sites using Zoom Phone with two Poly Edge e350 desktop phones. The users at the site have reported that when these devices are on an active call, there is no external audible ring to indicate a second incoming call. Other than the beep that is heard in the handset only, which is not sufficient to alert nearby team members. Our goal is to configure the devices so that a second incoming call triggers an audible ring from the phone’s speaker, ideally at a volume loud enough for another team member to hear and respond by picking up a different phone in the area. Does anyone know if there’s a configuration or solution that would make this possible? If so, could you please share what steps would be needed to implement it?Thanks!

Hi, as soon as I start my Webinar I cannot share by screen anymore. Any ideas? 

Hi,Can a single User be assigned multiple Zoom Session licenses, and be the owner of multiple Hubs? If so, as a Zoom account admin, how do I assign multiple licenses to the same user?

Hola,Utilizo el zoom desde el ordenador porque durante mis sesiones quiero compartir el sonido. He visto que la opción de compartir solo sonido solo esta disponibles desde la app del ordenador. No se puede hacer entrando al zoom desde un navegador ni desde el movil. Me ocurre que el audio desde la app del ordenador me funciona mal. Desde el navegador se me oye bien pero desde la app no. Por lo que no debe de ser mi microfono, si desde el navegador se oye bien. No entiendo que puede ser.  A alguien más le pasa? Saben alguna solución para que se me oiga bien el audio desde la app del ordenador y asi poder compartir sonido y que se me escuche bien a la vez? Gracias

Got an error message Failed To Convert Recording I click on destination - see the large file - double click it and looks like downloading in cloud but cuts out and doe not convert. Help if any pne can please!  Is an important item  Thanks Colin 

Hello! Does anyone know how to dis-enable to balloons, lights and other annoying things that come up every time I raise my arms or hands in a meeting?

Needing to change 40 Auto Receptionists and have already created and tested the template.  When I try to apply the template, the checkbox is greyed out at Auto Receptionist. These are all (Main Auto Receptionist) for the sites.I am the phone admin.Also tried with account owner login. Is there setting I need to change or go about this a different way?

I bought a 20 USD package which includes unlimited calls to any region but I am only able to call the USA and I needed this for calling UK numbers but the system doesn't let me call them What should I do

Has anyone found a way to customize reports for Zoom Phone? Such as the User performance report under analytics & reports. The usage report does go down to 1 call for the time range set, we are looking for users that may have 0 calls during the time period set as well.  

I’m experiencing an issue with the in-meeting chat settings. I’ve configured the chat so that participants can only message hosts and co-hosts. However, when I select the “Host and co-hosts” option, the chat gets completely disabled — participants are unable to message anyone, including the hosts.I’ve double-checked the settings both in the Zoom desktop client and on the Zoom web portal. The chat feature is enabled globally, and “Participants can chat with: Host and co-hosts” is selected. Despite this, the chat window disappears entirely for participants, as if chat is turned off altogether.Could you please help me resolve this issue or clarify if there is a bug or a conflicting setting causing this behavior?Best regards

I really like the convenience of texting from the Zoom phone app on either the desktop or cell phone app.  However, I cannot find a way to cleanly export SMS messages other than doing screenshots with third-party apps.  It does not appear from other threads that anyone has found a work around for this issue, but I wanted to tap the knowledge base of the audience to see whether anyone has solved this issue.  Likewise -- IF ANY DEVELOPMENT GURUS ARE FOLLOWING THE THREAD, please incorporate a feature to export SMS messages and their contents (i.e. attachments) into the next major software upgrade for Zoom!