Appling template to a site main Auto Recptionist

Forum|Forum|9 months ago
April 30, 2025
4 replies
2 views

Needing to change 40 Auto Receptionists and have already created and tested the template. When I try to apply the template, the checkbox is greyed out at Auto Receptionist. These are all (Main Auto Receptionist) for the sites.

I am the phone admin.

Also tried with account owner login.

Is there setting I need to change or go about this a different way?

E

Eliot

Community Super Champion | Partner

hi @Gus_Lippolis

you can use a template to change certain phone settings but not main auto receptionist. what settings did you want to use a template to change in auto receptionists?

please see:

Creating templates for phone settings

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot

G

Gus_LippolisAuthor

Newcomer

I am needing to change the handling of calls outside business hours by adding an IVR to each site. All of these are site, main auto receptionists.

In hindsight, I should have created a 2nd AR for all locations.

U

UseYealinkZoom

Newcomer

I am looking to also use templates for 15 main auto receptionists.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067442

Requirements for creating templates for phone settings
Pro, Business, or Education account
Account owner or admin privileges
Zoom Phone license
Notes:
You can't apply templates to main auto receptionists.
Only certain settings can be specified in a template.

I can't find an actual reason why Zoom blocked admins from using templates on Main Auto Receptionists. The only reason I can think of is to safe guard admins from applying a mistake to all your main auto receptionists. Which if that is the reason, then this is dumb. Safeguarding admins from making a mistake is just an odd idea. Give me the power to do the things I need to do to do my job.

T

tupton

Newcomer

HMMM my main AR is blocked as well, I cannot even delete it.