Exporting/Saving SMS Messages Other Than Screenshots | Community
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A
Newcomer
AJG_1
Newcomer
June 24, 2025
Question

Exporting/Saving SMS Messages Other Than Screenshots

  • June 24, 2025
  • 2 replies
  • 6 views

I really like the convenience of texting from the Zoom phone app on either the desktop or cell phone app.  However, I cannot find a way to cleanly export SMS messages other than doing screenshots with third-party apps.  It does not appear from other threads that anyone has found a work around for this issue, but I wanted to tap the knowledge base of the audience to see whether anyone has solved this issue. 

 

Likewise -- IF ANY DEVELOPMENT GURUS ARE FOLLOWING THE THREAD, please incorporate a feature to export SMS messages and their contents (i.e. attachments) into the next major software upgrade for Zoom!  

    2 replies

    sparrow
    Community Super Champion | Customer
    sparrow
    Community Super Champion | Customer
    June 24, 2025

    Phone System Management, Logs, SMS tab, and enter search criteria. Right side of page will be export to CSV option. You can export the conversation or full messages.  

    A
    Newcomer
    AJG_1Author
    Newcomer
    June 25, 2025

    Thank you for taking the time to respond to my original post!  I assume this solution is at the admin level and in an enterprise user group only the admins would have this ability?  Is there a way to turn on this feature at the admin level to enable subordinate users to have the CSV exportation option or is this only contained within the admin suite of features?  

    sparrow
    Community Super Champion | Customer
    sparrow
    Community Super Champion | Customer
    June 25, 2025

    Well, as a Zoom phone super admin, functionality is their by default. If you give users access to these sms logs via a role? They will have access to *all* call/sms logs in your account. If your okay with that? You can duplicate a role, say compliance admin and enable sms log view and below that, view messages. Uncheck all others or leave them as view only.  Then assign users to that role. 

    A
    Newcomer
    AJG_1Author
    Newcomer
    June 25, 2025

    Very good information and I appreciate the warning as to all users (as well as the work around you suggested).  It would be nice if exporting sms messages for each single user was a built-in feature at the individual user level (either as a toggled option for admins or as a default user-level option).  Once again, I appreciate you taking your time to answer my inquiry.

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