Products

After canceling zoom pro that I have had for multiple years, I wanted to get the last report that was still on my pro account, only to realize I now have no access to my reports.... Surly I have a right to those reports? As I was a pro customer at the time and that is my data?Zoom is a complete loss.

I'm using the latest (6.4.12) version on macOS, and today I noticed a new heart "React" button. How do I get rid of this? I've already disabled "reactions" both in the account level and in the user level, but this annoying button keeps appearing.

Hi, The Zoom client does not display the correct time zone for my meetings. In https://outlook.office.com/mail/options/general/timeAndLanguage in my Outlook profile, the time zone is set to UTC-8, Pacific, which is correct. I am in Los Angeles.In my Outlook client (Version 2111, Build 14701.20262), under Options, Calendar, Time Zones, the time zone is Pacific, UTC-8. The meetings are displayed at the correct time. On my computer with Windows 10, Version 10.0.19043.1466, the time is set to set automatically, the time zone is set to manual, it's set to UTC-8, Pacific, adjust to daylight savings automatically, and Windows Time service is running.In my Zoom profile, the time zone is set to UTC-8 as well.Zoom picks up the calendar items from my Outlook calendar, and send Windows notifications at the correct UTC-8 time. However, the Zoom client displays the meetings in its list of meetings in UTC-0 time.The client from RingCentral does the same, displays it in UTC-0

Does anyone else struggle with Zoom Meetings with No Fixed Time changing to fixed times whenever a meeting link is used in an Outlook appointment? We don't want to give up the Outlook integration completely, because our organization benefits from that integration a lot as well. However, I'm struggling to understand why it wouldn't be possible to have a Zoom Meeting with No Fixed Time stay that way. I'll try to describe our particular use case for clarification of the issue:We use separate recurring meetings with No Fixed Time for each course at our university. This allows faculty and students to just jump in and out of one link for each of their courses. This worked great previously, but got more complicated last year around this time when we discovered the first time that No Fixed Time meeting was manually added to the body of an Outlook appointment it would change the name of the Zoom Meeting to match the name of that Outlook meeting, and it would set it to a fixed time. Our wor

Hello.  I am trying to get started with Zoom Phone.  I have the Unlimited Calling Plan.  I can receive calls but cannot make calls.  It tells me, "Sorry, we cannot complete your call.  Your service plan does not support calling this destination."  Is there a setting I need to change, or what?

Hi all, hope you can help me!I am unable to see any screens that are shared with me on zoom calls.  I have checked settings and everything that I can see is turned on and ready to go.I only have a basic account but I didn't think this should matterThanks in advance

Hello, I'm having trouble downloading Zoom Workplace on my Mac. All the updates have been installed, and I've restarted my computer.Do you have any ideas on how to do this?Thank you very much in advance!

We have the Zoom Apps Quick Launch button turned off in our account settings. We are trying to test the Q-SYS Control app from the Zoom Marketplace but we discovered it requires the quick launch button to be enabled tenant-wide. Can we get the option to only enable this for Zoom Rooms?

I thought we were able to log in to multiple devices at once under the same log in. Up until recently, I have been logged in for 2 laptops and a cell phone and sometimes a tablet as I often find myself switching devices from one zoom meeting to another. I have a basic user account and this only started happening to me as of last week. Today is June 16. Thank you

Hello, I am working on a doctoral paper and I am including interviews for my research.I will need the transcription of the interviews to analyze after the interviews. I was going to use otter.io to transcribe during the interviews but I thought I'd see if Zoom offered full transcripts. I saw that I can record to the clould and I turned that on in my account but I wanted to practice with myself recording before I took it live with my interviewees. 1) Can I schedule a Zoom call and practice on my own before my interviews? I want to see what the transcription looks like.2) Where do the recordings go and where do I retrieve them from the cloud?I have the Zoom One Pro version and live support is not available for me.Thank you!

Hello,I have Zoom Workplace installed on my Mac and Windows 11 PC (Windows 11 Pro, v. 23H2, build 22631.5472).  The other day, I opened Zoom on my PC to discover I was signed out.  I have attempted to log in numerous times, but each time I do, I receive the message: "Please try again later. Error code 1."  Another message instructs me to check my internet connection (I'm connected, and it's working correctly).Zoom on my Mac is logged in with the same account and functioning fine.  I've had Zoom Workplace installed on my PC, and it has been working without a glitch since 2020.I've tried repairing the application and uninstalling/reinstalling it.  Neither attempt resolved the problem.  My account doesn't offer the option to contact Zoom support directly, except through the database, community, and chatbot.Does anyone have any suggestions on what I should try next?Nothing has changed regarding installed applications or current settings.Tha

Zoom Business Account - Meeting with Registration page - Meeting is scheduled for today 11:00 (Berlin time) - Registration worked till yesterday without problems (6 people already registered) - today registration page opens - clock turns - then sign invalid Meeting ID for a few seconds - then you only see the registration page with the text (about the Meeting and all the data) but no fields to enter name and email address as would be necessary to registerI checked all details for the Meeting - everything ok - only the registration link doesn't work. We didn't change anything in the time between yesterday and today!!! I checked the account: there was a bill for 14th of June 2025 (yesterday). In the account settings it says bill is payed - everything ok.Can it be that there is some connection with the process of paying this bill and the Invalid Meeting ID today???What can I do to prevent such behaviour of Zoom in the future? How to get into contact with the responsible people on Zoo

Hi there, i just freshly installed Zoom on Linux Mint 22.1: Zoom version: 6.4.13 (2309) When i open the zoom settings they are displayed incorrectly like this:https://postimg.cc/gallery/XXkxrGK Some tabs are ok, like image 6.Probably because its content is wider by itself forcing the container to become wider. Greetings Fino

Hi Team, I hosted a meeting on the 3rd of June, 2025 but up to now I am unable to get the conversion files, and neither did the meeting convert to get the recordings.I am using a Windows device, windows 11 pro, Zoom version 6.4.12.I have already tried searching for the conversion files in the Documents and Downloads location but found none. I checked specifically under the Zoom folder.Please assist. Thank you.

We have had requests for streaming music on hold. Our company provides streaming MOH for Asterisk, Avaya AAMS, CUCM, Engage, FreeSWITCH, Broadsoft and other platforms. Anybody know about streaming URL for Zoom Phone?

Hi, I'm following the instructions in "SMS/MMS 10DLC Compliance for Zoom Phone and Zoom Contact Center" (https://support.zoom.us/hc/en-us/articles/5016496738445) and don't see this tab under Advanced on our admin page. Instructions: Menu: Am I in the right place? Is there something that needs to be done to enable it? Thanks! Todd

Uninstalled Zoom app and Zoom Outlook plugin.  Outlook is still trying to connect to a Zoom server at 128.1.157.229.   How do I stop Outlook from attempting this connection?

I set up a webinar with additional links to panelists - all inside our organization. When we started a tech check 30 minutes prior to the webinar, some were able to join, and some could not and received this message:"The host requires authentication on the commercial Zoom account platform to join this meeting. Please sign in with a commercial Zoom account to join."I did not require any special authentication or password when the webinar was set up. Links on all previous meetings and webinars worked without any problems.We were supposed to host a webinar for about 500 people and had to switch to Teams at the last minute since we were not sure how many people might experience this problem.Any idea what went wrong?thank you!

About half of my reoccurring meetings just suddenly GONE from my meetings list. They are not expired. They are just not showing up on my list of meetings. I'm an avid user of Zoom. I use it all the time and know how to schedule and operate the platform. This has never happened, and I'm kind of freaked out. I just lost over half of my scheduled meetings. I've updated my Zoom and this did not help. Please help, this is not good!

On the virtual background, in settings, i do not have an "add" icon, how do I load my own pictures?

Our Microsoft defender scans are showing vulnerabilies for Zoom on the above CVE. Its relating to the following DLL libssl-3-zm.dll & libcrypto-3-zm.dll. Is there any update from Zoom on these so they can be replaced. I have tried doing an update to Zoom however i get the same DLL. Thanks

 Zoom always adjust my volume down to 50% when I open the room and after I put it back it does it one more time. You can see by the image that I have that setting turned off but it still does it. This does not happen in OBS or any other application that I use.

Hi,I'm currently developing mobile apps (iOS and Android) that integrate the Zoom SDK (either Video SDK or Meeting SDK). As part of our release process, we need to display license information for third-party libraries used in the app.However, I couldn’t find any LICENSE or NOTICE file in the SDK package provided by Zoom.I would like to ask:Where can I find the official license for the Zoom SDK?Is it necessary to include a license notice or attribution for the Zoom SDK inside the app?If so, what is the proper way to reference or display it? (e.g., wording or URL)I've checked Zoom’s documentation and GitHub repositories but couldn’t find a clear answer.If anyone has experience with this or has already gone through app store review using Zoom SDK, your advice would be greatly appreciated.Thank you in advance!

I use Zoom for meeting, messages, and phone calls for my work. I was excited when in September 2023 Zoom and Android Auto announced Zoom will now be an app in Android Auto, see https://news.zoom.us/zoom-for-android-auto/ and https://blog.google/products/android/new-apps-for-android-auto-and-cars-with-google-built-in/ and yet I still don't have an app for Zoom in Android Auto yet and I can't figure out why. Anyone know how to enable the Zoom Meetings app to work in Android Auto? I have a 2019 Honda Pilot and Samsung Galaxy S23 Ultra phone software and apps are all up to date.

I have been using my phone number as personal ID for standing Meetings / wkly/daily team calls etc. for over 8 years now.  I am starting to do some one on one personal meetings that I would like have a different dedicated number for so as not to have any unintended interruptions from usual traffic on my number.  Is there a way to do this without augmenting my basic business plan that I have had for over 8 years.