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tbrown
Explorer
April 17, 2023
Solved

Music On Hold

We have had requests for streaming music on hold. Our company provides streaming MOH for Asterisk, Avaya AAMS, CUCM, Engage, FreeSWITCH, Broadsoft and other platforms. Anybody know about streaming URL for Zoom Phone?

sachinzoomAnswer
Community Champion | Employee
April 17, 2023

Hi @tbrown 

 

This feature is currently not supported but is a feature request with no committed timelines yet. Please keep on the lookout in future monthly releases for this feature's availability.

 

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

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9 replies

Community Champion | Employee
sachinzoom
Community Champion | Employee
April 17, 2023

Hi @tbrown 

 

MOH files can be uploaded directly onto a customer's zoom portal. Please follow this KB article for the details on the steps:

 

https://support.zoom.us/hc/en-us/articles/360028212652-Customizing-audio-greetings-and-hold-music

 

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

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    Explorer
    tbrownAuthor
    Explorer
    April 17, 2023

    Thanks. Our customer would like to use  a URL as the music source. Example: https://eoh-streaming-server-3.easyonholdcloud.com/e2ea77711abf457bbb8cca29a2fad454

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    Community Champion | Employee
    sachinzoomAnswer
    Community Champion | Employee
    April 17, 2023

    Hi @tbrown 

     

    This feature is currently not supported but is a feature request with no committed timelines yet. Please keep on the lookout in future monthly releases for this feature's availability.

     

    If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

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      Explorer
      tbrownAuthor
      Explorer
      April 17, 2023

      Feel free to use the provided URL for testing. https://eoh-streaming-server-3.easyonholdcloud.com/e2ea77711abf457bbb8cca29a2fad454

       

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        Community Champion | Employee
        sachinzoom
        Community Champion | Employee
        April 17, 2023

        Thank you @tbrown I will pass it on internally

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        Newcomer
        TTMarty
        Newcomer
        February 20, 2024

        As a customer, I'd be interested in this as the built on hold functionality is lacking when compared to third party providers that allow dropping in promotional messages or scheduling different messages.

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          Explorer
          Kernel32
          Explorer
          October 17, 2024

          We also need new solutions for MOH and Park, either rotating files or streaming channels as mentioned above.  We are a music company and our representation of music is lacking.

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            Newcomer
            jeffhopkins
            Newcomer
            June 12, 2025

            Has there been any updates to the music you can use for hold music on Zoom Phone?

             

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              Explorer
              tbrownAuthor
              Explorer
              June 16, 2025

              @jeffhopkins @sachinzoom I have not been contacted by Zoom regarding developing the streaming hold music feature, as we did for Microsoft Teams last year. We have two other major integrations coming by the end of this year. I would think that Zoom would want to dedicate some resources and put streaming hold music on the roadmap!

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