Where is the "add" button on my virtual background settings? | Community
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Newcomer
June 10, 2025
Question

Where is the "add" button on my virtual background settings?

  • June 10, 2025
  • 2 replies
  • 21 views

On the virtual background, in settings, i do not have an "add" icon, how do I load my own pictures?

2 replies

storyhub
Community Super Champion | Customer
Community Super Champion | Customer
June 16, 2025

Under the virtual backgrounds tab there should be a + icon in the upper right. If not then we need to see a screenshot.

Newcomer
June 16, 2025

If there's no "Add" icon in your virtual background settings, try this:

  1. Update your app – Make sure you're using the latest version.

  2. Check permissions – Some accounts (like work/school) may restrict this feature.

  3. Try a workaround – Join a meeting, click the ^ next to "Stop Video" → Choose Virtual Background → see if the "Add Image" option appears there.

Let me know if you need any help recording zoom.