Products

Windows 11; HP laptopWhen testing speakers I can’t hear the tone; Testing microphone work well, I can hear tone well. I switched to head phones, could hear but volume is very low even though my volume set to max. Feels like volume starts high and immediately goes down.Have no problem with speaker in other apps.Did anyone have similar problem, what was the solution? Thank you,

Hi, I just discovered the Hub and the All Meeting Assets section. While looking around I noticed that several healthcare appointments that were done through zoom were listed. How do I remove these from the list? I know I can hide them, but they really should not be listed there (pretty sure that is a HIPAA violation). Is this something my healthcare provider will have to do? I also want to make sure that future appointments do not end up on this list, is there a way to prevent this? What do I need to tell my doctor so they can make sure this doesn’t happen from their side of things? Or is the only solution to stop using zoom? Thanks

I need to remove the 6.6.10 (6.6.19785) 64bit version of zoom and it is prompting for the installer in order to upgrade to the latest version.Can someone provide a download link to this version please and thanks.

I am hosting a private memorial to celebrate the life of my brother for about 50 family members that will last for about 2 hours. What is the best product that will allow shared video, meeting rooms and shared audio?

I am trying to set up a meeting in Outlook from the calendar page.   After I click on Schedule a meeting, the Zoom - Schedule Meeting window opens with the choice of Meeting ID, security, video and audio settings and then the default is to click save.   Usually that works fine up until that point. Now when I hit save, a new window opens saying to enter a start time and duration for your event so that the end time is later than the current time.  All that I can do is click OK. Then it becomes a blank meeting scheduler as if Zoom is not working.   None of the Zoom info populates. How do I fix this?  I am on the Pro Plan.  Windows 11.  All the latest versions installed.

My login report shows different times than the ones scheduled for the meetings. What's the reason?

I have my Scheduler set for Mon - Fri 12:00 pm - 4:00 p.m.  If I have appointments on a Monday for example, can I change my availability for that date only or do I have to uncheck Monday and have to remember to go back in and activate it for the following Monday?  I’m looking for a way to say I’m not available for that particular Monday and not have to uncheck Monday making me unavailable for ALL Mondays unless I remember to re-check that day.  TIA

I want to create a shared folder and give users access to it by user group, with permissions based on that user group for example:User Group A - Co-Owner User Group B - Collaborator User Group C - View OnlyThe shared folder should then appear for all users in the respective groups, with their access determined by the permissions assigned to the user group. Is this possible? If not, I’ve been mis-sold. 

This discussion invites participants to share their perspectives on the role and importance of Early Childhood Educators (ECEs) in supporting children’s development. It encourages families, educators, and community members to reflect on current challenges such as low wages and lack of recognition. Participants can discuss possible solutions, share experiences, and suggest ways to support and advocate for ECEs in their communities. Why are ECEs important in early childhood development? What changes are needed to better support ECEs? How can communities help advocate for ECEs?

 I was using phone for audio for desktop zoom. I could listen. Everything worked fine until the host unmuted me, then the audio icon changed, and I could not interact with the host.This is using desktop zoom for Debian, 7.0.0.1666 This problem has happened multiple times.One time, I was able to establish a working system by hanging up the phone and reconnecting.Another time, this method did not succeed, forcing me to move to Android app. 

I have found several posts from so many users that are looking for the same thing as me. The 'Check for Updates' option. It used to be under the profile section. But it has been removed. I don't mean to be rude, but it shouldn't matter whether I checked the box to auto-update or not. The fact is, it can be problematic to connect to a meeting only to discover that it needs to update at that time! You then have to wait for the update to finish and may even have to restart taking more time before you can connect to the meeting! The option to check for an update should be available at ALL TIMES. For security purposes if nothing else. But also to help with avoiding that last minute update before a meeting starts. That way I can check beforehand and update if necessary.  Please consider these words and this request. This will be of help to all customers whether they are paying ones or not. Please know this is not in anger, but

I ran a webinar yesterday and some interesting comments came through in the Chat.  I tried to save them before closing the webinar, but failed to do that successfully.  Is there any way I can retrieve the Chat content afterwards?  

I am having an issue with zoom where my microphone keeps disconnecting constantly throughout meetings and calls. I have to "switch" my microphone between default option and the mic itself after it disconnects to get it to work again. The default mic and the mic I pick on the list are the same mic.Zoom is the only talk/VoIP app that does this. My microphone works perfectly on Discord and in various game VoIPs. It is a very frustrating problem as I use zoom quite a bit and have done EVERY "fix" I could find both on the forums and in the tech support files and nothing is working. The error that pops up over my mic is "your microphone is not working. Please check your connection" (paraphrased). When I test my mic pre-meeting, it's showing as working, it is only while actively in meetings that it repeatedly disconnects.Windows 10: All drivers including audio are up-to date. Zoom is also running on the most recent version.

Always show that incorrect email or password as the following, but i can log in normally into my dashboard. 

We had an issue last year with one our mobile numbers being spoofed, we had to discard the number eventually as hundreds of people were being called and then calling us back (there were no calls made from us)Now this past week, 2 of our numbers have started receiving calls from people returning calls we haven’t made. We don’t seem to have support for our Zoom Phone service (other than ai chat).Anyone know what we can do? We’ve only ever had this issue since moving to Zoom. Many thanks

We are using Zoom Phone Smart Embed embedded as an iframe in our web application. We use it in combination with the Call Me On feature to route outbound calls through a mobile device.IssueWhen the mobile device (with Zoom Workplace app installed) goes to sleep (screen lock), the Smart Embediframe on the desktop web application displays the following error:▎ Connection Lost: It seems your session has ended.▎ Please refresh the page to reconnect and update the device list.Recovering from this state requires a full page refresh, which significantly disrupts continuous outbound calling workflows.Steps to Reproduce1. Connect a Zoom Phone account to our web application2. Enable Call Me On in the Zoom Workplace mobile app and set the mobile device as the calling device3. Load the Smart Embed iframe in the web application (https://applications.zoom.us/integration/phone/embeddablephone/h

Hi everyone 👋I try do display several “Featured sponsors” on the lobby homepage.I can only see PLATINUM Sponsor in the setting list.I cant see GOLD and SILVER sponsors although the documentation mentions “The Edit featured sponsors panel will appear containing a list of your sponsors categorized by tier.”https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058086Thanks for helping  

I am hosting a conference and recording it. At the same time, I select the "hide self-view" option, so I don't see my video, but other users can see me. However, my video is missing in the recording. How can I hide my video from myself during the conference, but make sure it is visible to others and in the recording?

Everytime our team uses Zoom whiteboard the pastors disappear when you hit the space bar, back space or shift. Its users as well as creators. People with Zoom accounts and without. Everyone. It’s happened now in 3 different classes, rendering the white board useless. We can’t write text or post its they all disappear when creating any space between words. Using the most recent update of zoom. Others are probably various, it’s going it to everyone. Please help,

The "Upcoming Meetings" date range filter has a 90-day limit and that changing the End Date incorrectly forces the Start Date to match it, making it impossible to view a full year (2026).   This makes it very difficult to do long-term meeting planning.  Is there away that the date range filter can be done away with?

I use Zoom to connect with long distant grandchildren.  We also like to play games using the game room concept of several sites such as,  https://buddyboardgames.com/ and https://playingcards.io/ .  We play these games in a separate window while in our Zoom session.  I believe the structure is similar to Kooht, which Zoom has recently added as an extension but I have not personally tried it.  I use the whiteboard to do joint drawing with one my grandsons.  We can also play games like  Tic Tac Toe and hangman.  Incorporating some of the game rooms we currently use in separate windows into Zoom would make it even better.  While Zoom is focused on supporting organizations, it is also great for staying connected with grandkids and other long distant friends and  family members.&nbsp

iPadでZoomアプリを使用します。iPadのWebフィルタ設定でZoomをホワイトリストに登録したいのですが、登録すべきURLを教えてください。よろしくお願いいたします。

I’m trying to use “My Notes” to save the transcripts of my meetings with clients.  It is saving the transcript but, when I try to export it, only the title goes, not the transcript.  I am able to export the summary, though, with no problem.  Can anyone help?  I’ve followed all the steps I can find on the internet to resolve this issue but, nothing is working. Thank you in advance!

When I try to export “My Notes” from a meeting, it lets me export the “summary” with no problems, but when I try to export the “transcript”, it only exports the title of the meeting without the transcript.I’ve tried all the solutions google has found for me but none of them worked.  I’m hoping someone can help me.Thank you.

I was able to change the size of the text in the chat window and subtitles but I don't see a way to increase the size of the transcription text during a Zoom meeting.  Is there a way to do that from within Zoom?