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I am subscribed to Zoom and have the package allowing me to use up to 3 whiteboards. This has been working really well ever since I started using it, over a year ago, including pasting images (using Ctrl + V) and inserting images and documents of multiple pages. Today I allowed the Zoom update, and I can no longer paste or upload anything. I get a note saying "Exceeded capacity" and the image disappears/does not remain when I next open the whiteboard, nor can members on my call see the images. What has happened? Obviously, I deleted lots from my whiteboards to hopefully allow for more space, but alas, it continues to tell me that I have "Exceeded capacity". Help. 

Hi everyone, I'm hoping someone can help or provide guidance.I ran a webinar training session with 'Local Recording' and on playback, the session during the morning was fine, but I paused the recording at lunchtime and continued recording after lunch. What the recording shows is that after resuming recording, my video (me) was frozen and there was no screen share recorded for the whole afternoon session. What was recorded was the audience video placeholders and nothing else! Clearly, I was screen sharing and I wasn't frozen during the live session. Audio was fine throughout the entire recording. Help!

Hi,I want to know if we have a voice to voice live AI translation capability available in zoom or is it in the roadmap to be launched soon? if yes what is the ETAThis is one feature which will be very helpful in navigating a meeting in a multilingual environment.Best regards,Enamul  

Last week we started noticing complaints from our staff that they were not hearing anything one some phone calls. If a person outside the company called a staff, the staff would pick up the call but not hear anything. There’d be dead silence. Staff would hang up and call back. Then, both parties could hear each other. We have noticed that the issue has become pronounced. We have heard a lot more complaints. Regardless whether it’s an outbound call or inbound call or inter-company call, the dead silence issue appears every now and then for many staff members. The ones who make/receive a bunch of calls throughout the day are hurting the most.Zoom meetings also take over 30 seconds before they connect. We have noticed the dead silence issue from laptops, phone apps, over wired network, wireless network, and in different geographies. Has anyone else noticed this behavior lately? If so, how did you resolve it?We have a support ticket open. I thought I’d ask if others had in

Hi everyone, I’ve been using Zoom regularly for meetings and online classes, and recently I’ve noticed that screen sharing has become really laggy on my Windows 11 laptop (Core i5 11th gen, 8GB RAM). The video freezes for others while my audio is still fine, especially when I’m sharing a browser or PowerPoint. My internet connection seems stable, so I’m not sure what’s causing it.I also noticed something interesting — when I’m doing lighter tasks or even playing mobile games like Stick War: Legacy (a real-time strategy game where you control units, manage resources, and build armies), my system performs smoothly. I’ve even tried some custom versions and resources from stickwarmods, and the gameplay still runs without any lag. But as soon as I start screen sharing heavier apps like Chrome with multiple tabs or presentations, performance drops signif

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For the past few days, I haven’t been able to share PDFs during my meetings on Zoom. I should mention that I’m working on iPad, and until now everything was working perfectly. Where could the problem be coming from, and what should I do please? Depuis quelques jours, je n’arrive plus à partager de PDF lors de mes réunions sur Zoom. Je précise que je travaille sur Ipad, et que jusqu’à là, tout fonctionnait très bien. D’où vient le problème et que faire SVP ??? 

Zoom crashes immediately when I open it after updating my Mac to macOS Tahoe 26.0.1. So sad. I have tried several versions of Zoom, but all the ways I tried cannot work,  is there any solution?

HelloI normally join Zoom meetings by clicking on the link and everything works well but I wanted to try to join using the Zoom app instead to see the advantagesHowever, this leads to the app asking me for the meeting passcode but there isn't one Can anyone help please and please note that I'm not an advanced Zoom user nor the host Thanks

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Recently a change was made to auto-lower raised hands when people stop talking. This is not working and we use the RAISED HAND for stand-ups and stand-downs to show who hasn't gone yet. Now, the system keeps lowering hands because someone may comment on another persons update and the system thinks that person is done talking. It's really annoying and not helpful.

Hi everyone.  When I start my videos my virtual background is on a blue background despite every thing being on none /off.  No avatars are on etc, no green screen on.  I am able to shift through other virtual backgrounds.  But I cant get it to have nothing on there yet.  Can someone please help me make it so I do not have a background on my screen.  I am not certain if I hit something in the past, but I am uncertain how to take it off now.   Please help.

I have not had this problem until recently, but every single time I try to log into my laptop while my desktop is connected to Zoom, it will log me out of Zoom on my desktop, even if I’m in a meeting. There used to be the option for me to login to both my desktop and laptop at the same time so that I could switch the meeting from one device to the other. I can no longer do that. What are the remedies? Is this an issue with a recent update? This happens with every single account that I have for Zoom. My Zoom accounts are free, but according to search Zoom states that you can be logged into two computers simultaneously. What is going wrong? This is driving me crazy.

Hello, I have a workplace account. I am trying to figure out language translation. When I set the close caption to a different language, it always defer back to English. Some of my student students for example speak and read Spanish. Is there a mechanism for The user who speaks a different language to receive close caption just on their screen and their preferred language. Also, when the instructor is speaking, I understand there is a feature where the end user who speaks a different language can hear the instructor voice in their language. I find some of the land translation features to be confusing. Essentially, I’m trying to assist my students who speak Spanish to receive their closed caption in Spanish, and also have the instructor voice translated in Spanish. It is also my understanding that the Spanish translation in zoom is not very accurate.

As a long-time Zoom user, I would love to see a 'Chat Replay' or 'Simulated Chat' feature for Simulive/On-Demand events. Currently, I use WebinarJam because it displays the original chat history alongside the recording, which makes the event feel more 'live' and engaging. If Zoom added the ability to sync a pre-recorded chat transcript with a video, I would move all my events to Zoom to avoid the 'jam' issues on other platforms.

Hi AllHi Using AirPods with a HP laptop running Win 11. Set up has been great for months, but last few weeks sound has dropped out when Zoom meeting starts. No sound emanating from any of the participants, video but no sound. If I end meeting and disconnect Bluetooth, still no sound thru laptop speakers. Almost like laptop assuming AirPods still connected. It’s like six people have all gone on mute at the same time-v weird. Only manifested in last few weeks without any change to settings.  I’ve done the Zoom test using the laptop and AirPods, and the sound and microphone was fine. Anyone else had this? Bit perplexed. Thank you. Any resolution advice? Thanks

I am using windows 11 and Movavi software suit which has Movavi Screen recorder. Movavi records video and audio from non zoom platforms but does not record audio (only video is visible). Suprisingly, the audio was recorded sometimes but did not record most of the time because of which I have lost many education zoom webinar audio. How to fix issue.

Since last 10 days my meeting participants are not able to see the annotation toolbar on the shared whiteboard for a meeting on my desktop. I have updated my Zoom Workplace to the latest version but this does not help. I have checked the meeting settings also wherein I have not checked “ Only host can annotate”. I tried to start a meeting from my phone and joined the meeting from my desktop ( without signing in) from the web by entering the meeting details and I could see the annotation tool bar on the whiteboard shared on the phone. 

The zoom app is causing my mackbook M4 heat, I worked with Apple support and performed all tests and identified that its Zoom which is causing the issues

I know that Zoom uses registrant and attendee data to create registration and attendance reports for webinars. Does it use this information in any other way?

 I need to recover a recently deleted zoom meeting 

Hi, I just discovered the Hub and the All Meeting Assets section. While looking around I noticed that several healthcare appointments that were done through zoom were listed. How do I remove these from the list? I know I can hide them, but they really should not be listed there (pretty sure that is a HIPAA violation). Is this something my healthcare provider will have to do? I also want to make sure that future appointments do not end up on this list, is there a way to prevent this? What do I need to tell my doctor so they can make sure this doesn’t happen from their side of things? Or is the only solution to stop using zoom? Thanks

I am hosting a private memorial to celebrate the life of my brother for about 50 family members that will last for about 2 hours. What is the best product that will allow shared video, meeting rooms and shared audio?

I am trying to set up a meeting in Outlook from the calendar page.   After I click on Schedule a meeting, the Zoom - Schedule Meeting window opens with the choice of Meeting ID, security, video and audio settings and then the default is to click save.   Usually that works fine up until that point. Now when I hit save, a new window opens saying to enter a start time and duration for your event so that the end time is later than the current time.  All that I can do is click OK. Then it becomes a blank meeting scheduler as if Zoom is not working.   None of the Zoom info populates. How do I fix this?  I am on the Pro Plan.  Windows 11.  All the latest versions installed.

I have found several posts from so many users that are looking for the same thing as me. The 'Check for Updates' option. It used to be under the profile section. But it has been removed. I don't mean to be rude, but it shouldn't matter whether I checked the box to auto-update or not. The fact is, it can be problematic to connect to a meeting only to discover that it needs to update at that time! You then have to wait for the update to finish and may even have to restart taking more time before you can connect to the meeting! The option to check for an update should be available at ALL TIMES. For security purposes if nothing else. But also to help with avoiding that last minute update before a meeting starts. That way I can check beforehand and update if necessary.  Please consider these words and this request. This will be of help to all customers whether they are paying ones or not. Please know this is not in anger, but