Products

It is possible to interact with participants in the waiting room before the admin allows to enter to the main room? Is That Possible to have an interactive waiting room? 

Hi there!I've recently started using Zoom for my online classes. I would like to "screen share" a shared Google doc during our call, so we can both type in it. I know I can screenshare a tab in my browser, but then I won't see my student's face while working on it. Does anyone know a solution for this?  Many thanks!

On a Lenovo ThinkPad T14 Gen 5 with AirPod Pros Gen 2. Issue started when I opened up Zoom (6.6.6.) this morning and was greeted with a "Failed to detect your speaker. Please make sure your speaker is property connected." Sometimes it's "Failed to detect your microphone. Please make sure your microphone is properly connected."  Since then, I have done the following recommended fixes: Updated my Windows (11). Updated my audio, Bluetooth, and system drivers using Lenovo Vantage. Updated my Zoom. Uninstalled/reinstalled Zoom Workplace. Disconnected/reconnected my AirPods. Disconnected AirPods from all devices.Factory reset my AirPods. Reset my laptop at least five times throughout all of this. Ensured AirPods are selected as both microphone and speaker in Zoom, trying both "same as system" and "headphones" (they work as both outside of zoom

error code:das_0fd66578-2c53-4459-b0e8-a38b74aa8d2f:500 (s-code-8af9e95a3f8-1760947339280) I cannot load whiteboard, How can I solve the problem?

Почему конференция автоматически завершается, когда я ее начинаю? Последняя версия приложения, платная лицензия

Hello, Since yesterday's global issue with AWS, one of our Windows Zoom clients has not been able to connect at all. It says it is offline, and I am unable to change my status; when I try to change my status, it just gets stuck on "connecting." Every other PC in the office is working fine. I have done the following so far, but nothing has worked:- Updated to the latest version- Uninstalled Zoom, used cleanzoom.exe, then installed v6.4.12- Uninstalled Zoom, used cleanzoom.exe, then installed v6.1.11- Uninstalled Zoom, used cleanzoom.exe, then installed v5.17.5- Deactivated local Antivirus- Flushed DNS on local PC, released and renewed IP address- Used VPN to change location to same country, another country and also to USA - Tested client using the Network Connectivity Tool, every test passes without any issue- Shut down the PC fully and turned back on, as well as restart

Hello, I am trying to download the Q&A section for the session I just ran today but it shows up as 0 in the summary analytics. There were about 28 questions so I know for sure there are more than 0. Let me know how to obtain this info. thx! 

Unable to turn off auto zzom feature on whos speaking. We would like to just have the entire room on camera to avoid issues. But cannot find any setting related to auto zoom / auto framing. We know on Macs its avilable to turn off.....how do we turn off on windows devices?

When I take a screenshot during a zoom call, the app closes completely. I had never had this issue in the past.I am using most recent Android app on Pixel 7a.Already restarted my phone. No changes.

Trying to get into class for Eugene LCC GED.

Hi Everyone, is it me or did the Apple calendar integration all of a sudden disappear?  

I've gone the merry-go-round with Chat 4 times and this is what as resulted (a) the camera still remains black (b) the tests it put me through show that the problem is compatibility between Zoom and Workplace, yet I have no choice but to open with Workplace.  My camera works perfect with the Windows Camera App.  All permissions, etc etc have been confirmed.This just started today during a meeting.Do you think that this is a deliberate tactic that Zoom uses to make us upgrade.  I don't use it often, so upgrading makes no sense.  Chat said that no live help or IT support will help until I upgrade.The problem is very definitely not at my end.  It seems to be a built-in flaw to generate more revenue.I'm not sure if I can find this forum again, so please email your reply to me at ***********.   Many thanks.

Hi,I purchased a poly e550 for testing with zoom phone. When I park a call, it announces the park number several times. Is there a way to completely disable the announcement? or better yet, I would like to have the call go to park without needing to hang up the phone . Thanks

When we transfer calls the Caller ID of the person transferring shows instead of who is actually calling?  How do we change this?

Our event was recorded, but the virtual background in the recording has the logo of a different event in our Hub. We need to remove the virtual background with the incorrect logo. Can you asist?

Hi, if anyone knows how to get Zoom to respond to client service tickets, please let me know.  I've sent a few tickets over the last month that have been ignored.  My understanding is that Zoom phone supports importing of existing numbers, yet despite following instructions I have been unable to.  

My Zoom video shows me upside down.  The background image is correct but not the "front" of the background.  Which displays an upside down image.  See screenshot below. And Yes, I have checked the camera.  It works fine.  It is definitely is Zoom. Done a search on this community site and found nothing. There is nothing wrong with the camera.  As it works in all other applications, but not in Zoom.   I can temporarily remedy this by turning off the video - and just show a still of me.  But I host tons of Zoom meetings and it would be great to solve this!   THANKS!    

I'm using Windows 10.I have zoom on my laptop.When I'm not connected to internet, my zoom application keeps giving me pop-ups that cover the foreground and never go to the background even when I click on other apps. Even when I want to do something without internet, I can't do anything because the pop-up covers the screen.That pop-up says something like unable to make secure connection.Even after I close that pop-up, it pops up again and again and again.I want it to stop doing that. How can I make it stop?

I have an Auto Receptionist setup as a basic Call Tree: Opt 1 sales, opt 2 support etc. During after business hours we want the support calls to go to an external 800 number, i.e. +18005551234. When dialing the extension afterhours to have the caller be forwarded to the External Contact, instead Zoom says "The caller you're trying to reach is unavailable, good bye" and hangs up the phone. We cannot figure out why this is happening. Any advise would be much appreciated.

September 30th: AI Companion worked with no issues all month.October 1st: it stopped working completely.It shows as “on,” I’m on a paid plan, and everything looks correct — but it’s not triggering summaries at all. I’ve already lost 4 meeting summaries.Is anyone else experiencing this?

I'm taking a language class from a teacher in Japan (I'm in the States). I'm the host ( I have the pro plan) and so far only she can write on the whiteboard. If I share my whiteboard, she can't see the tools and vice versa. Even if I make her the co-host, only one of us can see the tools and use the whiteboard all during our class time. On line it says that all participants should be able to use the whiteboard. I checked and the "disable annotation for others' is not selected, so the annotation ability should be on. Can you please help me? Thank you.

Zoom was working before an update. Now on a user's laptop, after the update, anytime we open a zoom meeting/start a zoom meeting, it will freeze or crash after the camera begins to show a preview. Zoom will sometimes return after a minute or so.I have tried:Checked Windows System updatesChecked  driver updates for Camera - installed latest from laptop manufacturer's websiteChecked Wi-Fi speed and signal.Uninstalled/reinstalled the latest version as of last weekChecked Camera permissions in Windows for the Zoom appI am at a loss for what else to try! It looks to have to do something when the meeting is in the pre-start stage before the meeting is actually created. 

We stream in-person lectures to at home attendees.  All technology including mics and the laptop go through a system that projects into the room and to the audience at home (through Zoom).  When our lecture speaker includes videos in the PowerPoint presentation, a few issues happen with the volume.  Attendees on Zoom are only able to hear choppy/underwater sound clips (it's like a mix of the speaker talking and the video--just jumbled noise).  Also, attendees are saying after the videos are played, the speakers volume gets really low for a minute then comes back to normal.  How can we 1. Have a video play with the volume from both the video and speaker audible, and 2. Regulate the volume levels so the speaker's mic doesn't dip after videos are played.  Thanks! 

I have recently been dropped into meetings and webinars where the image is cluttered with intrusive and distracting watermarks all over. As I understand it, if I'm not a host then I cannot do anything about it. That's bad. Could Zoom change the default? Could Zoom allow me to first give consent? If the host, perhaps just because they are not aware of the defaults, show my email in e.g. a webinar without my consent, that's not good. Best regards//Bjorn

I am the only user and owner of my Zoom account. Still, I can't change certain security settings (under Settings > Meeting > Security) because Zoom says there are "new security guidelines" and refers me to the "account admin". But I'm the owner/admin and sole user. How is this possible? And how can I solve it?