"Unable to download" assets in zoom chat

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Hello,

I am using the Zoom App on Mac and getting the following error for some files. It appears the the files that have already been cached are rendered correctly. The same thing happens when using the web app of zoom. The route when fetching the file returns a 404. Can you reproduce this issues @zoom?

Best,
Moritz Oliveira Makowski

YaBoiB

Community Champion | Employee

@Moritz Oliveira Makowski Did you add the files or did someone else in the meeting or chat add the files? It is possible that they deleted the files and that is why they cannot be rendered, or, if your Zoom admin of your account does not allow file download, then that is another reason that you might get an error like this. Not sure, without knowing more context. You can submit a technical support ticket to our team of Engineers and they can look into this for you.

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M

Moritz Oliveira MakowskiAuthor

Explorer

Hi @YaBoiB,

thank you for the response. I just submitted a ticket to our account managing partner (see reply to groot_ding).

I happens for about 50% of all chat files. Doesn’t matter if I have sent it or the other person has sent it. Our university license ends in 11 days so we have to switch to a differente license. Likely the managing partner (Deutsche Telekom) pulled the plug early and is already deleting everything.

Best,
Moritz

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G

Groot_ding

Employee

Hi @Moritz Oliveira Makowski Thanks feedback, could you help submit report problem. the describe you can say “unable download zoom file,404 ”

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M

Moritz Oliveira MakowskiAuthor

Explorer

Hi @Groot_ding

thank you. When I visited the support page it says “Your account is controlled by a partner” (Deutsche Telekom). So I opened a ticket with them (ticket number 8020025820).

Best,
Moritz

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YaBoiB

Community Champion | Employee

@Groot_ding it looks like @Moritz Oliveira Makowski account is a sub account of (Deutsche Telekom) and they likely are managing chats from the main account.

@Moritz Oliveira Makowski it may be a good idea for you to open a support ticket with Zoom as well, since your licenses are so close to being released from the main account. If you would like to be on your own account supported by your team, you can speak to our sales team about making that a reality for your account. As long as you are not under contract with Deutsche Telekom still. Groot and I are more break fix, we do not deal with the Sales side that often, but we may be able to guide you to the right person on the Sales team.

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