I keep on getting error code 5613 when trying to create a Zoom phone account

hi ​@Katherine Lacefield 

i had a somewhat similar experience with apple.  at an apple store, i bought a new ipad and wanted apple care.  my credit card company accepted the purchase of the ipad but declined apple care.  the explanation i got was that apple care was a subscription (recurring payments) and the ipad was a one time purchase.  the card company said that they requested my confirmation for apple care and received no approval from me.  i never found the card company’s request for my confirmation.  i suggest you ask one of your card companies for an explanation why it declined your purchase of a Zoom subscription.

i know you have double checked your address multiple times, but please make sure your Zoom account billing name and address (separate from your physical address) exactly matches the name and address that your credit card company uses to bill you.  you should also check that the card code verification (ccv) or card security code (ccs) matches what is on your current credit card.  ccv and ccs are three or four digit numbers.  if your card ccv/ccs has a zero in it, make sure you type a zero (0) not the letter O.

thanks,  eliot