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Hello,I am using the Zoom App on Mac and getting the following error for some files. It appears the the files that have already been cached are rendered correctly. The same thing happens when using the web app of zoom. The route when fetching the file returns a 404. Can you reproduce this issues @zoom?Best,Moritz Oliveira Makowski 

We’ve had a few users that had phones hanging off small 5 port DLINK POE powered pass-through switches. The users Poly Edge E550 phones lines were going red and the phone would reboot or cycle but come back. It would happen intermittently. We figured these low power POE powered passthrough switches were to blame so we remove them and the problem still occurred. We rolled the users phones back to 8.3.1 firmware and we haven’t had any reports. So far only two users phones reported issues but they are two users that probably talk more than others and so they noticed we think. Our of an abundance of caution we rolled all phones back to 8.3.1 and are waiting for a new firmware. Anyone had similar issues with Poly Edge 8.4.1.0068 firmware? 

Como puedo grabar una reunión en zoom si no estoy habilitada, solo cambiando de plan? 

Hi, I have video auto-framing toggled off, but it continues to do it no matter what. I have checked my camera on the laptop separately and there is no auto-framing happening, just through zoom...anyone else? Every support I find just tells me to choose to turn it off and I have, it's just not working.Thank you,Deanna

why all my recording conference GONE today? 

I'm getting lag every 2-3 minutes for about 15-20 seconds. I'm on a Desktop PC which is powerful.I'm not on Wifi, I'm directly attached to the network.Speedtests are all super fast (gigabit ethernet, fast upload and download, latency is low teens)I use the desktop app not through the browser. All other services seem fast - Teams, Gotomeeting, VoIP phone, Discord all work no problems. I'd like to try some more advanced troubleshooting (I own an IT Services business)Are there any servers I could tracert to and test the connection over several minutes for packet loss along the route?

On my Mac, I am not able to see me or my client when I am screen sharing. I have the latest zoom software. 

Hello, I need help. Please, is it possible that the participants of a meeting see as well the shared screen as myself as speaker? Thanks, Marianne 

The sound is low and choppy, I can't hear what other people say even though the volume is max. I tried to test my speaker in the setting audio, but it is still small. Sometimes Zoom pops up this notification "Low system resources may affect your audio quality...", but I only open Zoom? This only happens in Zoom, other applications sound is still normal, proving that my speaker is fine.My laptop is ASUS with Windows 11Who can help meeeee

Up until recently, I could sign into the same meeting with two devices. Zoom support says “ Last Updated: March 28, 2023 You can be signed in to Zoom on one computer, one tablet, and one phone at a time. If you sign into an additional device while logged into another device of the same type, you will be logged out automatically on the first device. ”   But, as of today, when I look at my iPad, I get this message: “In Progress <zoom name>: Switch,” can I can no longer join the same meeting on my iPad and iPhone. And if I click on a zoom link for the meeting on my iPad while connected on my iPhone, then I am switched, instead of joining on two devices.   Did this change recently? Is Zoom support incorrect? Can this be fixed?

自社のZoom Rooms運用において、外部組織（取引先等）との連携について質問させてください。【背景・目的】 特定の他社（外部組織）が所有するZoom Roomsと頻繁に会議を行うため、自社のZoom Roomsコントローラーやクライアントの「連絡先」に、相手方のZoom Roomsを登録し、ワンタップで呼び出せるようにしたいと考えています。【現在の認識と課題】 自組織内のZoom Roomsであれば連絡先に表示されますが、外部組織のZoom Rooms（会議室アカウント）をメールアドレスで検索しても「連絡先に追加」が出てきません。 Zoomの仕様上、外部のZoom Roomsを直接連絡先にストックすることは不可能という認識で相違ないでしょうか。 【検討している代替案】 相手の担当者（個人アカウント）を連絡先に登録し、その都度ミーティングに招待する。 共有チャネルを作成し、そこに相手担当者を招待して会議URLを常設する。 【質問】 上記以外に、外部組織のZoom Roomsをあたかも「連絡先」にあるかのように、スムーズに呼び出す（あるいはディレクトリに表示させる）運用上の工夫や設定をご存知の方がいれば、ご教示いただけますでしょうか。何卒よろしくお願いいたします。

I have a "AI Companion BASIC" plan.I recently started using Notes (which I think are stored in Docs), initially for manually taking notes, then I discovered meeting transcriptions. After starting a meeting transcription, after 30-40 minutes, the transcription ended. I read a post by someone that transcriptions end after 40 minutes for basic plan(s). On a later date, I tried to have (at least part of) a meeting transcribed, but it ended quite soon. Today I tried again, and was told I had hit my AI Companion limit. What is the maximum amount of time a meeting can be transcribed with my plan (assuming I haven’t run out of AI companion usage)? How is AI companion usage calculated?, or to put it another way, if I’ve had about 40 of a meeting transcribed (then cut off); then another one cut off even sooner; then transcription not even starting (out of AI companion usage), is that probably to be expected? When I click “Upgrade” for “AI C

Despite host approving recordings, they NEVER record to my computer (Lenovo). I have checked everywhere on my computer and they are nowhere to be found. Zoom’s AI bot is useless and just parrots everything on the website that I’ve tried. I have looked all over the internet and can’t find an answer. I’m a free member but unwilling to pay because I only attend 1-2 meetings/week and never host. WHY AREN’T THEY RECORDING???

Can anyone suggest a solution to my problem please? I get no sound at all through headphones during Zoom meetings, on a Lenovo T490 laptop with Windows 10. Video audio is good, and music too, and the laptop speakers work ok. My headphones are cheap JVC ones with a lead which I plug into the audio socket on the laptop (there’s no microphone socket, so no chance of me putting it in the wrong one by mistake). Today I uninstalled and reinstalled Zoom Workspace, so it must be the latest version. I have looked through all the Audio settings, nothing seems to be incorrect (and the microphone is enabled by default). I would like to buy some new Bluetooth headphones, but I am frightened that after spending money I will still have the same problem.

I don't want the AI companion attending my meetings. I've switched it off in multiple places all over my account, and yet it pops up as a participant every single time. My meetings are private, I don't want any other parties listening in. It's a massive security black hole. It's so annoying to block it manually for every single meeting. How do I uninstall it, when it was never installed in the beginning. I went through the AI support, and everything it suggested is already off. 

When trying to create a new zoom phone account I keep on receiving Error code 5613, I have tried with different cards and keep on getting the same error message, help?I am trying to create an account in Canada.

Just got a 2024 Apple M4 and downloaded the newest Zoom app... I cannot for the life of me stop this camera from auto focusing and moving with me. All the help documents tell to do things that don't exist in Zoom Workplace!!!  It's so annoying and every time I move a hand the camera zooms in and out, I want it to go back to solid!

When I create a meeting and press save in order to copy link - the spinning wheel of death comes up - I cant access my meetings either- any suggestions? 

I setup Zoom to auto-start with Win 11 pro.  I want it to open at a specific location on my (extended) second monitor with the same window size every time.  How can I configure it to do so?

I'm not an organization I'm a just a person who signed up for a remote phone number. There is no admin just me I was hoping and expecting sms messaging would work with the number, but I get a not registered error message. And, I can't find any useful information on fixing this issue. This is my last attempt before cancelling the service. I need sms.

I tried to troubleshoot everything regarding this topic. My iPhone doesn't show as a select option when opening zoom desktop. I remember one time it worked and it showed but now it doesn't. So far i haveDeleted and reinstalled Zoom DesktopChecked continuity settings in iPhone (everything is on)Restarted both devices. 

I am a foreign language teacher and my students are all adults.  I do not care to check whether they are on-task (they are), or who is talking/listening/participating (they all do).  I need to hear what words they are using, in what order, and how they are pronouncing those words!  Right now, Zoom has improved breakout rooms with the enhanced breakout room app, but it is geared more toward ensuring that students are doing what they are supposed to, and giving them new info while they are in the different rooms.  The teacher can not hear the students talk.  The explanation given for this is that "it would be too confusing if you could hear everyone at once."  Wouldn't it be possible to have a "mute" button for each room?  Could I not, as a teacher, mute and unmute the breakout rooms so I could focus on what is being said in each one?  At the moment, the only option I have is to go into each breakout room and let them know I'm

Hi everyone,I’ve been hosting regular Zoom meetings for remote teams, and I’m looking for ideas to make sessions more engaging and interactive. While Zoom provides great tools, sometimes meetings can still feel a bit routine or low-energy.I’ve tried a few approaches like polls, breakout rooms, and quick icebreaker activities, but I’d love to hear what’s working for others.For example:How do you keep participants actively involved throughout the meeting? Are there any creative activities or tools you recommend? Has anyone tried using word or puzzle games (like “Letter Boxed” style challenges) during meetings to boost engagement?I’m especially interested in simple techniques that work well for both small and large groups.Looking forward to learning from your experiences thanks in advance! 😊

I hope you're all doing well. I've been encountering a bit of a challenge lately and was wondering if anyone else has experienced something similar. When I try to share my screen during a Sigma Free Fire gaming session on Zoom, I've noticed some annoying voice issues.The audio seems to be distorted or unclear, making it difficult for others to hear me properly. I've tried adjusting my settings both in the game and on Zoom, but the problem persists. Has anyone else faced a similar issue or perhaps found a solution to improve the audio quality while screen sharing during gaming sessions?

How many co-hosts are allowed for 300 participants capacity?