Question
Title: AI Companion not showing for external Google Meet/Teams meetings
I am trying to use AI Companion for third-party meetings, specifically Google Meet and Microsoft Teams meetings created by external organisers.
My current settings are:
- Allow AI Companion to join third-party meetings = ON
- Automatically join meetings on user’s calendar = ON
- Scope = All events with video conference links
What I am seeing:
- External Google Meet / Teams meetings do appear in my Zoom Workplace Calendar
- Calendar sync therefore seems to be working
- However, when I open the meeting card in Zoom Calendar, I do not see any AI Companion or Invite AI Companion option on the event
What I have already checked:
- third-party meeting setting is enabled
- auto-join is enabled
- the meeting is visible in Zoom Calendar
- I am looking at the event inside Zoom Workplace Calendar, not in Outlook/Google Calendar
What I am trying to understand:
- Is this expected for some account types or license tiers?
- Can an account-level or admin-level setting block the AI Companion button from appearing even when the user-level setting is enabled?
- Has anyone had this working consistently for Google Meet / Teams meetings created by external organisers?
- Is there anything else I should check in calendar integration or app version?
Thanks in advance — I am trying to work out whether this is a configuration issue, entitlement issue, or product limitation.
