Title: AI Companion not showing for external Google Meet/Teams meetings | Community
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April 30, 2026
Question

Title: AI Companion not showing for external Google Meet/Teams meetings

  • April 30, 2026
  • 0 replies
  • 6 views

I am trying to use AI Companion for third-party meetings, specifically Google Meet and Microsoft Teams meetings created by external organisers.

My current settings are:

  • Allow AI Companion to join third-party meetings = ON
  • Automatically join meetings on user’s calendar = ON
  • Scope = All events with video conference links

What I am seeing:

  • External Google Meet / Teams meetings do appear in my Zoom Workplace Calendar
  • Calendar sync therefore seems to be working
  • However, when I open the meeting card in Zoom Calendar, I do not see any AI Companion or Invite AI Companion option on the event

What I have already checked:

  • third-party meeting setting is enabled
  • auto-join is enabled
  • the meeting is visible in Zoom Calendar
  • I am looking at the event inside Zoom Workplace Calendar, not in Outlook/Google Calendar

What I am trying to understand:

  1. Is this expected for some account types or license tiers?
  2. Can an account-level or admin-level setting block the AI Companion button from appearing even when the user-level setting is enabled?
  3. Has anyone had this working consistently for Google Meet / Teams meetings created by external organisers?
  4. Is there anything else I should check in calendar integration or app version?

Thanks in advance — I am trying to work out whether this is a configuration issue, entitlement issue, or product limitation.