About NicNic

NicNic · 2024-04-23 02:07 PM

Our office has been using the Zoom Phone App since last summer. A few weeks ago, one of my colleagues realized her text messaging with external stakeholders stopped working. We checked and found that only two in the office are experiencing this. We p...

NicNic · 2024-10-17 11:20 AM

That is unfortunate. Their technical support definitely needs an overhaul. They keep trying to push users to bots and help pages, which in our cases, do not apply. Also, unless you tell them what your business hours are, they will send messages at an...

NicNic · 2024-10-17 11:12 AM

We kept requesting to escalate it. The rep sent the matter to their engineering department.

NicNic · 2024-10-17 10:56 AM

It got resolved months later when the SMS Texting Campaign requirements deadline happened. Ultimately, they found out it was a carrier issue; whomever the two phone numbers belonged to originally. After our campaign was approved, Zoom had to do somet...

NicNic · 2024-04-25 02:15 PM

Only two of our staff are having the issue. They did not realize text messages were not being received by them or being sent to outside customers. Texting works fine internally. Zoom Technical Support has been really disappointing.

NicNic · 2024-04-25 02:07 PM

Hi! Our organization is having a similar issue all of a sudden. How was your situation resolved?

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

User Statistics

Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

User Activity

Zoom Phone SMS has stopped working

Re: Texting is now randomly not working. We have used Zoom Phone for almost a year.

Re: Texting is now randomly not working. We have used Zoom Phone for almost a year.

Re: Texting is now randomly not working. We have used Zoom Phone for almost a year.

Re: Texting is now randomly not working. We have used Zoom Phone for almost a year.

Re: Texting is now randomly not working. We have used Zoom Phone for almost a year.

Workplace

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

Business Services

Customer Care

Sales

Marketing

Ecosystems

Enterprise

Download the Zoom app

Zoom Virtual Backgrounds

Business Services

Community User Groups

Programs

Location and Language

Industry

Community Help

All Support

Community Resources

Community Events

Community Events

User Statistics

Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

User Activity

Zoom Phone SMS has stopped working

Re: Texting is now randomly not working. We have used Zoom Phone for almost a year.

Re: Texting is now randomly not working. We have used Zoom Phone for almost a year.

Re: Texting is now randomly not working. We have used Zoom Phone for almost a year.

Re: Texting is now randomly not working. We have used Zoom Phone for almost a year.

Re: Texting is now randomly not working. We have used Zoom Phone for almost a year.