Why was chat disabled for my webinar attendees?

[genamayo]

I just presented my first webinar. I didn't know until I was already live that chat disabled for my webinar attendees. It didn't show that when I was doing the practice session. And, I couldn't find any place to enable it. Can someone tell me where to enable it?

Thanks.

[Emmavs]

This just happened to me

[genamayo · Accepted solution]

You have to go into Webinar settings before your next one to enable it.

[KathyColaiacovo]

Me too!  I think they changed something on the update it made me do today! so frustrating! I'm trying this but it didn't work yet - https://support.zoom.us/hc/en-us/articles/7606407669773-Enabling-webinar-chat 

[Emmavs]

thank you both

These surprises are not helpful when you are on show in public 😞 

Have updated the settings

[KathyColaiacovo]

I hear you!  I was on my first of 5 sessions for a free bootcamp. Trying to impress people only to have everyone frustrated! Also an update to my fix - because it took 2 tests. Once I changed those settings I went into the webinar, clicked on chat and then had to open the chat to everyone from the chat box in the webinar as well. Click chat, hit the 3 dots and change the settings. Even though I did the fix in teh account settings, I had to make this other change too.