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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Why can't I get on to my webinar?

Cjhf97
Newcomer
Newcomer

My problem hasn't been spoken about so am assuming somehow my settings have been changed.

I am no longer able to reach any of my Silver  Sneakers classes on my android phone. This began happening this week. I have reinstalled both Zoom and Silver Sneakers. Instead of the assigned class, I  receive ads which I am told to install: incognito browser and some rock app. 

Please advise as to what is happening.  

2 REPLIES 2

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

You should check and see if Silver Sneakers is still in business.  A quick Google search shows that they are being dropped by many partners.

 

When I try to launch their website it doesn't load for me. Perhaps you will have a different experience?

 

Screenshot 2024-01-19 at 10.11.16 AM.png

 

https://www.fiercehealthcare.com/payer/seniors-steamed-over-cuts-to-silversneakers-fitness-program

 

https://www.silversneakers.com/

 

 

Regards

If my reply helped, don't forget to click the accept as solution button!

Frank. My insurance does cover Silver Sneakers. Thsnks for the suggestion though.