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Blurred screen on my webinars

Telmo
Newcomer
Newcomer

‎2025-07-10 09:37 AM

I have two Zoom Workplace Pro accounts, recording a whiteboard with the same device, in the same place, with the same lighting, recorded in HD 720, and using the same Wi-Fi for my webinars. I record a screen where I present documents to my students. On one account, it looks perfectly clear, but on the other, the screen that I am recordings. Could you please help me? Thanks!

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Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2025-07-18 09:33 AM

Welcome to the Zoom Community, @Telmo.

 

Screen sharing is normally recorded at the native resolution of the sharing device. Are both devices using 1920x1080 screens, and sharing the full screen?

 

Even if you have bandwidth issues with or without WiFi, Zoom should capture the full screen – it’ll generally reduce the frame rate to do so. 


Ray -- check out the GoodClix website.
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