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Replies in chat are not shown

TLH123
Newcomer
Newcomer

Oftentimes I cannot open the replies to messages in the regular Zoom Chat. The chat shows me "3 replies" but when I click on it, only my own text box for responding is displayed. One of my colleagues has the same problem. Does anyone know how to solve it?

6 REPLIES 6

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Hi, @TLH123,

 

Does the blue Reply link get a grey shadow around it when you hover over it?

Ray_Harwood_0-1670508246632.png

When I click anywhere in the grey area around "2 Replies", it opens right up.  I'm using Windows 10 with Zoom version 5.12.9.  What type of device and operating system (and version) are you using?


Ray - Need Zoom Events/Sessions Help? Visit Z-SPAN.com.
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Hi Ray,

 

thanks for responding. Yes, it gets a grey shadow, but when I click, only my own textbox is shown (as in the picture below). I am using windows 10 and zoom version 5.12.3.

kamalit
Newcomer
Newcomer

Yes, the same thing happened to me,

 when I clicked, only my own textbox was shown. I am using Windows 10 and Zoom version 5.16.5(latest).
Is there any Solution? How to resolve it?

Were you able to find a solution? I had uninstalled and reinstalled the Zoom Desktop. This did not work.

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Hi, @ZoomiMH.

 

Where are you clicking?

If you are clicking the red-circled icon here:

Ray_Harwood_0-1700256900821.png

You will indeed see this (where I've started to type another reply):

Ray_Harwood_1-1700256949332.png

 

Tosee the actual replies, you need to click where indicated here:

Ray_Harwood_2-1700257003572.png

... which shows the previous replies:

Ray_Harwood_4-1700257110974.png

 

If you are clicking directly on the "Replies" area and not seeing any replies, then yes, there's something unusual going on... I'm not sure why.


Ray - Need Zoom Events/Sessions Help? Visit Z-SPAN.com.
Please click Accept As Solution if this helped you !

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

 

A regular uninstall may leave behind corrupted cache or configuration files.

 

  1. Download and run CleanZoom (updated April 2024).
    Note: Use of the clean uninstaller will completely remove the Zoom desktop client, as well as the Zoom plugin for Outlook. The Outlook add-in, Chrome/Firefox extensions, and Google Workspace add-on are unaffected.
  2. Once completed, download Zoom from the download center and reinstall

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146 


Regards

If my reply helped, don't forget to click the accept as solution button!