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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

How to close "Advanced Chat Encrypted"?

EllieHong
Newcomer
Newcomer

‎2022-11-30 01:13 AM

I followed the steps on the website and still can't turn off this function.

I followed the instructions on the web page and the page says no permission.

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1 REPLY 1

S_K
Community Champion | Employee
Community Champion | Employee

‎2022-11-30 08:48 AM

Hi EllieHong,

 

You must be the owner or an admin on the account to change this feature. If you are the owner or an admin, I recommend contacting Zoom Technical Support here for assistance.

 

Note that after disabling chat encryption, Admins can still see:

  • Metadata such as chat participants, file name, size, and the date/time of the message sent
  • Reactions to the messages
  • External messages received if advanced chat encryption is disabled in the external account

Link previews and chat history search are supported if using version 5.8.0 or higher for Windows, macOS, Android, and iOS. 

 

If my reply helped, please click the Accept as Solution button so others in the Community may benefit as well! 

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