Wie kann man einen Anruf zur Zentrale holen?

[Friedjof89]

Hi,

Ich habe das Problem, dass ich keine Anrufe auf einer anderen Leitung zur Zentrale holen kann (wenn die andere Leitung nicht besetzt ist). Ich habe keinen Schalter gefunden, der dass bewerkstelligen könnte.  Kann man dass einstellen, und wenn ja wie?

[sachinzoom]

Hello @Friedjof89 

Responding in English. Can you please explain the question more. May be add some screenshots of the issue you are facing or the desired behavior.

[Friedjof89]

Hi,

I have the problem that I can't get calls on another line to the switchboard (when the other line is not busy). I have not found a switch that can do this. Is it possible to set this, and if so, how?

Thank`s in advance for your help.

[FORE-Craig]

Hi @Friedjof89 

Do I understand you correctly? You would like to be able to answer a call coming into your main company telephone number? 

Have you looked into setting up the main company number to forward to a Call Queue under which several Users desk phones and/or Zoom computer or mobile phone apps would ring simultaneously or sequentially, etc.? There is also a feature called Shared Line Groups.

The following Support Article outlines a comparison the different call routing methods:

https://support.zoom.us/hc/en-us/articles/360039141752-Comparison-of-call-routing-methods

There is also this free learning center 15-minute course on how to set up Auto Receptionists and Call Queues:

https://learning.zoom.us/learn/course/external/view/elearning/92/auto-receptionists-and-call-queues

I hope that helps!