zoom presentation troubles ...presenting live and virtual

[ajbpoppop]

I am presenting life and virtual. I hook up to HDMI on my MacBook pro and the audience sees it well. my virtual crowd hears me well through my computer speaker, but as I share my screen they cant see my ppt slides. my live audience is happy but my virtual group wants to see my slides. Im sure there is a simple solution but I cant figure it out

[Bri]

Hi @ajbpoppop ! What does your virtual audience report seeing while you're sharing your slides? Just want to make sure I fully understand what's going on. 

Also, this might be helpful for you: https://support.zoom.us/hc/en-us/articles/203395347-Screen-sharing-a-PowerPoint-presentation#h_eb8ba...