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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

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updates

Claudejay
Newcomer
Newcomer

‎2022-11-29 08:32 AM

On my new Mac (apple chip M2, Mac OS Ventura 13.0.10No matter what I do, I continually get an update message after each call.  If I try to update from the message, I get error code 10002.  I have even tried deleting Zoom and reinstalling.  Any ideas? Thanks

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Frank_TB
Community Champion | Customer
Community Champion | Customer

‎2022-11-29 01:16 PM

How to fix the macOS desktop client auto-update issue

Devices running macOS 13 Ventura beta 5 or higher with Zoom desktop client versions 5.11.6 - 5.12.0 may encounter this error when updating the desktop client. 

To resolve the issue, visit the Zoom Downloads page and manually install the newest version of the desktop client. 

https://support.zoom.us/hc/en-us/articles/5719629878413-Zoom-installation-error-code-10002#:~:text=T....

 

 

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