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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

updates

Claudejay
Newcomer
Newcomer

‎2022-11-29 08:32 AM

On my new Mac (apple chip M2, Mac OS Ventura 13.0.10No matter what I do, I continually get an update message after each call.  If I try to update from the message, I get error code 10002.  I have even tried deleting Zoom and reinstalling.  Any ideas? Thanks

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Frank_TB
Community Champion | Customer
Community Champion | Customer

‎2022-11-29 01:16 PM

How to fix the macOS desktop client auto-update issue

Devices running macOS 13 Ventura beta 5 or higher with Zoom desktop client versions 5.11.6 - 5.12.0 may encounter this error when updating the desktop client. 

To resolve the issue, visit the Zoom Downloads page and manually install the newest version of the desktop client. 

https://support.zoom.us/hc/en-us/articles/5719629878413-Zoom-installation-error-code-10002#:~:text=T....

 

 

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