unable to install zoom on mac

[willjoe]

Permissions to install
Click on the Apple Icon at the top left corner of your screen. ...
Click on Security & Privacy.
Click the lock icon at the bottom left to have access to make changes.
Enter your computer administrator's username and password.
Change Allow apps downloaded from: to App Store and identified developers.

Regards,

Will

[Helen178]

I have done the above steps....security and privacy...allowed downloads from App Store and identified developers....  But I still cannot download Zoom.  Please help!

I get the message: The installer encountered an error that caused the installation to fail.  Contact the software manufacturer for assistance.    I am on a MacBook Air ( Ventura) (System setting version 15.0)

[jovanmp]

I have the same issue 😞

UPDATE: This may seem weird but I think it has something to do with Dropbox and it moving the Dropbox folder to another location. What I did is I moved the Zoom installer from my Mac's Download folder to a folder that does not sync with Dropbox, in my case that's the Photos folder. After moving it there, I double-clicked on the installer and was able to successfully install Zoom. Hope this helps.

[jovanmp]

UPDATE: This may seem weird but I think it has something to do with Dropbox and it moving the Dropbox folder to another location. What I did is I moved the Zoom installer from my Mac's Download folder to a folder that does not sync with Dropbox, in my case that's the Photos folder. After moving it there, I double-clicked on the installer and was able to successfully install Zoom. Hope this helps.

[Helen178]

Jovanmp, THANK YOU SO MUCH!!  Yes, I'm screaming, because I'm so happy.  This has literally kept me up at night and I've spent so much time trying to figure it out.  A Zoom installer was in my dropbox, and I removed it from dropbox and put it on my desktop and then was able to install.  Thank you so much for posting your solution.  I really appreciate you!