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recording still processing 12 hours later and unable to start another meeting

JackieClarke
Newcomer
Newcomer

‎2021-08-23 04:02 PM

recording still processing 12 hours later and unable to start another meeting

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1 REPLY 1

jdott16
Community Champion | Employee
Community Champion | Employee

‎2021-08-24 08:05 AM

@JackieClarke 

I am sorry that you are experiencing this issue. Normally, a recording can process up to double the time of the meeting. For example, if you held a meeting and recorded it for an hour, it can take 2 hours or more to process. If the recording is taking longer than this, your best option would be to reach out to support so they can investigate and push the recording through if needed. You can find out more on submitting a support ticket here: https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support I hope this helps!

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