poor video recording quality

[JackiDB]

I use an HD camera, bandwith is OK, but my recordings are really poor. When I try to follow the instructions, I notice they are different. When I click on my profile picture as recommended, I don't see "settings" or "pro" but only "licensed" 

I use the latest version of zoom. So please help because this is really not accaptable quality. Thanks!

[Selky]

I am having a similar problem.    I found the instructions and they seem straight forward BUT  totally irrelevant.  1) I can NOT find WHERE to insert or display my Profile Picture.  2).  The only  thing that looks remotely like what the instructions the image hijacked from email account.   I can find nothing for ZOOM, which leads me to believe that the functionality may be limited to the PRO version of Zoom.   Is that the case?   I am running on the free download for MACs.

[paolalean1]

Same here!

[zoomquestion]

Same here! It should be possible to preset the quality of the recording somewhere in the VideoSettings...

[eduzoom2]

it looks like their support sucks for free users. Exactly same problem, no access to chat and then I'm pointed here to this "helpful" community

[JackiDB]

And I am even a paying customer... 🙄

[eduzoom2]

did you try contacting them by chat? just type "chat to an agent" and you should be redirected by the bot