network disconnection during meeting

[mjk]

Hello

not able to continue the classes and every time disconnects with only 2 error message codes: 104101 and 5003

As a different user we have tried with 2/3 network provider, 3 laptops, 4 different smartphones; but for every time the problem is the same. We have tried with broadband service with 75mbps with wire and WiFi, but no use. 

[Ivo]

Hello, I have the same problem, I cannot start a meeting Error code 104101

 

[RN]

Hey @mjk and @Ivo, this error code means that you are having Connectivity issues with Zoom's servers.

If you are on a network with a firewall or a proxy, contact a network administrator to check your firewall and proxy settings. Antivirus software like AVG may be blocking your connection to Zoom. Disable the service and try again.

Finally, check with your Internet service provider that you can connect to the Zoom service. There is a further reference here.