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how to turn off mute notification

fredbaby
Explorer
Explorer

How can I turn off the audible notification when I activate/deactivate mute during a video meeting (i.e. "mute on" / "mute off")? 

1 ACCEPTED SOLUTION

nyczoomuser2023
Explorer
Explorer

I got an answer from someone else:

In the zoom application, click on your avatar in the top right and click on "Settings"... Then in Settings, click on Audio on the left.  Then scroll all the way to the bottom and UNCHECK the box that says "Sync buttons on headset".... try that

View solution in original post

8 REPLIES 8

nyczoomuser2023
Explorer
Explorer

did you get a reply to this?

Nope.

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

This may have something to do with your accessibility settings and screen reader alerts.

 

"Screen reader alerts allow you to hear custom announcements using your screen reader whenever specific actions are performed in Zoom, such as when the host has muted audio, when closed captioning is available, or when you have received an IM chat message. You can manage which alerts you want the screen reader to announce."

 

https://support.zoom.us/hc/en-us/articles/360048870451-Using-screen-reader-alerts 

 

https://support.zoom.us/hc/en-us/articles/201362623-Changing-settings-in-the-desktop-client-mobile-a... 

 

Screen Shot 2023-07-06 at 10.38.12 AM.png

 

 

Regards

 

If my reply helped, don't forget to click the accept as solution button!

I turned off all accessibility reader alerts, and Zoom still makes the despised announcement.

nyczoomuser2023
Explorer
Explorer

I got an answer from someone else:

In the zoom application, click on your avatar in the top right and click on "Settings"... Then in Settings, click on Audio on the left.  Then scroll all the way to the bottom and UNCHECK the box that says "Sync buttons on headset".... try that

That solved my problem. I didn't immediately realize, because you can't do it during a zoom meeting and have it work.

The problem was very annoying. This helped fix the problem.
Thanks for sharing!

robertbcalhoun
Newcomer
Newcomer

In my case, this behavior turned to be the fault of my Plantronics Blackwire 5220 series USB headset. You can customize headset behavior using Plantronics Hub Desktop, https://www.poly.com/us/en/support/downloads-apps/hub-desktop . The options are "Voice", "Single Tone" and "Double Tone". Unfortunately, Plantronics Hub does not offer a way to turn mute notification off entirely. (The beeps are better than the voice, but they are still unpleasantly loud...who comes up with terrible features like this?)

 

Unchecking the "sync buttons on headset" option (and restarting Zoom, which is necessary for this setting to take effect) does avoid the beeps, but makes it possible to have an inconsistency between the headset buttons and the Zoom mute status.