degradation of account to basic from pro after 4 days of recharge

[asr]

My auto renewal mandate was deactivated and I have paid the monthly subscription amount on 26.11.24. But after 4 days it was again cancelled on 30.11.24. But I couldn't find any reason. At the same time I have discovered that I have been charged two times in the previous months. Can anyone help me recover from this problem?